Privacy Policy

Effective Date: 23 December 2013

GoldMoney.com is owned by Net Transactions Limited (GoldMoney). This privacy policy (together with our Customer Agreement and any other documents referred to in it) applies to the use of information collected on the GoldMoney.com website (Privacy Policy).

Our Privacy Policy explains:

  • what information we collect and why we collect it;
  • how we use that information; and
  • the choices you have with regard to the use of your personal information.

We have tried to keep it as simple as possible, but if you're not familiar with terms like cookies, IP addresses, and browsers, then read about these key terms first. Your privacy matters to GoldMoney so whether you are new to GoldMoney or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.

Collection and Use of Personal Information

Collection of Information

When you open a Holding with us, we collect the following personal information from you:

information sufficient to identify you to us and ensure that you are who you say you are and provided to us in accordance with our Customer Acceptance Policy (CAP);contact information such as name, email address, mailing address and telephone number; andunique identifiers such as user name and password.

When you sign up for our Newsletter, we collect your email address and name.

As is true of most websites, but subject to your browser settings, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages and operating system.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Use of Information

We use the information we collect to provide, maintain, protect and improve our services and to protect GoldMoney and our users. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy and/or our Customer Agreement.

When you contact GoldMoney, we may keep a record of your communication to assist us and you in ensuring that you get the best from our services.

Information Storage

We may process your personal information on a server located outside the country where you live, and such personal information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Wherever we process or store your personal information we will, in addition to complying with all applicable laws and regulations in that jurisdiction, comply with this Privacy Policy.

It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this processing, storing and transfer.

Choice/Opt-Out

You may choose to stop receiving our Newsletter by following the unsubscribe instructions included in these emails or by contacting us here.

Information Sharing

GoldMoney will treat as confidential all information it holds in relation to a Customer where that information is not in the public domain. Subject to this clause GoldMoney will not disclose such confidential information to third parties.

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We will not sell, rent, loan, trade or lease any of your personal information collected, including application forms, financial data or email addresses. GoldMoney may ask for your permission by email to disclose your personal data to service providers not affiliated with GoldMoney, but you have the right to refuse.

We may provide your personal information to companies that provide services to help us with our business activities such as emailing newsletters or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends or publish market research.

We will disclose otherwise confidential personal data and confidential information if we are compelled to do so by laws and regulations applicable to us and/or our agents, and whether in Jersey or elsewhere.

Cookies and Other Tracking Technologies

Log Files

As is true of most websites, but subject to your browser settings, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically collected data to personally identifiable information.

We use a third-party tracking service, Google Analytics, that uses cookies to track aggregate non-personally identifiable information about visitors to our site such as number of visits, searched pages and browser type to improve our website and customer experience.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. More information on cookies can be found here.

We set a persistent cookie to store your preferred currency, language settings and affiliate code, which is a unique code associated to the website that referred you to GoldMoney. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

Other Third Party Tracking

Our third party advertising partner employs clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help us better manage content on our site by informing us what content is effective. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

Google AdWords Remarketing

GoldMoney uses, through its Website, the Google Adwords Remarking service to advertise on third party websites (including Google) to previous visitors to our Website. Google AdWords Remarketing is a remarketing and behavioural targeting service provided by Google. It connects activity on www.goldmoney.com with the Adwords advertising network.

Google AdWords Remarketing displays relevant advertisements to you based on pages of the GoldMoney Website that you have viewed by placing a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements across the Google Advertising Network based on your previous browsing of the GoldMoney website.

Any data that we collect will be used in accordance with this Privacy Policy and Google's privacy policy.

You can opt out of Google Adwords Remarketing by visiting http://www.google.com/settings/ads

You can opt out of all third party cookie advertising by visiting http://www.networkadvertising.org/choices

Security

The security of your personal information is important to us. When you enter sensitive information such as log-in credentials we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

We restrict access to personal information to GoldMoney employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations at least equal to those we owe to you and such persons may be disciplined or terminated if they fail to meet these obligations.

If you have any questions about security on our website, please contact us.

For security reasons, we do not recommend saving your Holding number and passphrase in your computer's memory (do not allow your browser to remember your passphrase). Consequently, we advise entering your Holding number and passphrase each time you begin a new browser session and wish to view your Holding. Please read our Security FAQ for important tips on accessing GoldMoney securely.

Additional Policy Information

Data Retention

We will retain your information for as long as your Holding is active or as is needed to provide you services. If you wish to cancel your Holding or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Links to Other Websites

Our website includes links to other websites whose privacy practices may differ from those of GoldMoney. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Email a Friend

If you choose to use our service to email a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Your friend may contact our Relationship Management team to request that we remove this information from our database.

Access to Personally Identifiable Information

If your personally identifiable information changes, you may correct, update or amend it by contacting our Relationship Management team.

We will respond to your request generally within one business day.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your Holding) or by means of a notice on this website prior to the change becoming effective.

Contact Information

You can contact us by writing us at the address below or by contacting our Relationship Management team.

Jersey Office Address
Net Transactions Limited
1st Floor
32 Commercial Street
St Helier, Jersey
JE2 3RU
British Channel Islands (UK)