Support & FAQ

Personal & Business Account Support

Personal and Business support is not available by phone at this time, so please do not call as we will be unable to assist you.

Please note that if you do not have a Goldmoney Holding number, or if you are not interested in establishing a Goldmoney Holding, you will not be able to speak to a Relationship Manager by phone.

Personal & Business Support Center

Why choose Goldmoney?

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  • What is Goldmoney?

    Goldmoney Inc., a financial service company traded on the Toronto Stock Exchange (TSX:XAU), is a global leader in precious metal investment services and the world’s largest precious metals payment network. Safeguarding $1.9 billion in assets for clients located in more than 150 countries, Goldmoney is focused on a singular mission to democratize access to gold and other precious metals through innovative technology.

    Powered by Goldmoney’s patented technology, the Goldmoney Holding® is an online account that enables clients to invest, earn, or spend gold, silver, platinum, and palladium that is securely stored in insured vaults located around the world. All bullion assets are fully allocated and physically redeemable property.

    Goldmoney Wealth Limited is regulated by the Jersey Financial Services Commission (JFSC) as a Money Services Business. Goldmoney Network is a reporting entity to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), and is registered with the Financial Crimes Enforcement Network (FinCEN) in the U.S.

  • What are the Benefits of a Goldmoney Holding?

    • Buy and sell 100% reserved and allocated gold, silver, platinum, and palladium at 0.5%.
    • Direct metal-to-metal exchanges between all precious metals at 0.75%.
    • Insured custody and secure storage at multiple vaults located around the world operated by leading vault providers (Brink’s, G4S, Loomis International, Malca-Amit, Rhenus Logistics, and the Royal Canadian Mint).
    • Hold in reserve or exchange up to nine currencies without paying foreign exchange fees.*
    • Multiple funding and redemption options including physical at vaults or direct-to-consumer delivery via SchiffGold.*
    • Send and receive free precious metal and currency payments to and from Goldmoney Holding owners globally.*
    • Goldmoney Mastercard® Prepaid cards in plastic, silver, and 18K gold.*
    • Earn precious metals and send free metal payments with Goldmoney business tools (payroll & invoicing).*
    • Monthly storage credit program that rewards active precious metal buyers and sellers.
    • Earn precious metal commissions with the Goldmoney Referral Program.*
    • Mobile Holding access via the Goldmoney App for iOS and Android.
    • Access to wealth services, pension plans, exclusive research, and events.
    • Access to the complimentary Goldmoney Concierge service.*
    • Dedicated personal Relationship Manager support via phone, email, live chat, and secure message.
    • Bar Registration, collection, and delivery services*

    *Limited to Goldmoney clients with Full Holdings.

    Please note that residents of the U.S. state of Vermont and certain countries are currently unable to send or receive payments.

  • Where Can I Learn About Gold and Other Metals?

    There are many online resources available. Visit our Guide for New Investors and precious metals pages to learn more about each precious metal or navigate to our Research section for market updates and analysis.

Safety

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  • Do I own physical metal in the vaults and how do I know it's there?

    All your stored precious metals are fully owned by you and you have full legal ownership and title of your physical metal. In accepting our Client Agreement, you engage Goldmoney to act as an agent to contract the physical custody of your metal with professional vault operators. Goldmoney takes care of the administration and record keeping.

    In the unlikely event that Goldmoney were to go bankrupt, you would be able to take full delivery of your metals if you held enough metal to be delivered in any of the bar sizes we support, or you would receive a monetary reimbursement.

    We provide internal and vault audit reports within your Holding to provide proof of the on-to-one ratio of metal held in our vaults and recorded in our database.

  • Does Goldmoney take my privacy seriously?

    Goldmoney understands and respects clients’ rights to privacy. Goldmoney keeps its client records safe and secure on encrypted servers. It is Goldmoney’s policy to never disclose any client details to any third party, government, or tax authority, unless requested to do so by you or obliged to by law.

    For more information, please see our Privacy Policy.

  • What safeguards do you have in place?

    Goldmoney is not a bank and does not operate on a fractional reserve basis; rather, Goldmoney holds all metal on a fully-allocated basis for its clients. For more information, please visit our Safety & Transparency page.

  • Is my metal insured?

    All our leading vault operators insure all metals against risks, including theft. You can view insurance certificates in the Governance section of your Holding Dashboard.

  • What about confiscation risk?

    Goldmoney is based in Jersey, which is a self-governing island located in the Channel Islands between England and France. Jersey is a politically and economically stable jurisdiction that has become a major financial centre as its legislation relies upon the principles of common law, which prioritizes property rights.

    Whether a gold confiscation in the future would affect our clients would largely depend on the scope and specifications of the restriction.

    Goldmoney offers many options to enable diversification of assets by class, storage location, and by offering the option of taking physical delivery of precious metals.

    We provide our customers with the facility to easily purchase and exchange gold, silver, platinum, and palladium to diversify and optimize their investment portfolio. Geographical diversification is possible with the opportunity to choose from vaults located around the world.

  • How do I change my password?

    You may change your password in the Security Settings section of your Holding Dashboard. We recommend that you change your password periodically to protect against unauthorized Holding access.

Opening a Holding and sending documentation

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  • How do I open a Goldmoney Holding?

    Click Open Holding and complete our secure sign-up process.

  • Can I open a Holding for my company too?

    Goldmoney welcomes applications from companies and professionally managed trusts. Please click here to register your interest to sign up on behalf of your company or to sign up on behalf of your professionally managed trust.

  • What documents are required to open a Basic Holding?

    In addition to the personal details you provide during the online sign-up process, please provide:

    1. A scanned image of your government-issued photographic identification document (ID).

    2. A scanned image of a recent bank statement from the bank account from which you wish to fund your Holding.

    These documents are collected for verification purposes only and are held in accordance with our Privacy Policy. To provide our clients with immediate access to purchasing metal, we permit a 15-day grace period to provide documentation after funding a Holding and purchasing metal.

  • What documents are required to open a Full Holding?

    In addition to the personal details you enter during the online sign-up process, please provide:

    1. A certified copy of a government-issued photographic identification document, such as a passport or national identity card (ID).

    2. An original or certified copy of a proof of residence document for your residential address dated within 90 days.

    These documents are collected for verification purposes only and are held in accordance with our Privacy Policy.

  • What photographic identification documents do you accept?

    We accept the following government-issued photographic identity documents:

    • Passport
    • National Identity Card
    • Driver’s licence together with your birth certificate

    Please ensure:

    1. The photocopy is clear and that facial features are clearly visible.

    2. The document has been issued by a government agency.

    3. The document has not expired.

    4. If you are applying for a Full Holding, the photocopy of the document has been certified by an acceptable certifier.

    If you are unable to provide any of these documents, please contact our Relationship Management team as we may be able to accept alternative documentation.

  • What documents are acceptable as proof of residence?

    We will accept an original or certified copy of one of the following documents:

    • Utility bill for fixed services
    • Bank statement (no credit card statements)
    • Building society statement
    • Insurance company document (no motorized vehicle policies)
    • Local rate assessment or local taxes bill
    • Personal tax assessment
    • Tenancy contract or agreement

    If you provide an original document, we will return it to your given address at your request.

    Please ensure:

    1. If submitting a photocopied document, the photocopy must be clear and the name and address clearly visible.

    2. The document has been sent to your current residential address and is no more than three months old.

    3. The photocopy of the document has been certified by an accepted certifier.

    If you are unable to provide any of these documents, please contact our Relationship Management team as we may be able to accept alternative documentation.

  • What is Residency?

    Residency is deemed to be the principle place of living and is not connected with nationality. When you open a Full Holding, we need to verify your principal residential address.

    If you are travelling on a temporary basis and maintain an address in your home country, Goldmoney will treat your home address as your residency.

    If you do not maintain an address in your home country, please use the address at which you intend to live once you return home.

  • From which countries do you accept applications for Holdings?

    Residents of 'fast-tracked' countries can apply for a Basic Holding.

    Residents of the following countries can apply for a Full Holding:

    • Andorra
    • Argentina
    • Australia
    • Austria
    • Bahrain
    • Barbados
    • Belgium
    • Bermuda
    • Bhutan
    • Bosnia Hercegovina
    • Botswana
    • Brazil
    • Brunei Darussalam
    • Bulgaria
    • Canada
    • Cape Verde
    • Cayman Islands
    • Chile
    • China
    • Cook Islands.
    • Costa Rica
    • Croatia
    • Cyprus (Southern)
    • Czech Republic
    • Denmark
    • Dominica
    • Ecuador
    • El Salvador
    • Estonia
    • Faroe Islands.
    • Fiji
    • Finland
    • France
    • Georgia
    • Germany
    • Ghana
    • Gibraltar
    • Greece
    • Guernsey
    • Holy See (Vatican City State)
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Japan
    • Jersey
    • Jordan
    • South Korea
    • Kuwait
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macau
    • Macedonia
    • Malaysia
    • Malta
    • Mauritius
    • Mexico
    • Monaco
    • Montenegro
    • Morocco
    • Namibia
    • Netherlands
    • Netherlands Antilles
    • New Caledonia
    • New Zealand
    • Norway
    • Oman
    • Panama
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Qatar
    • Romania
    • Saint Lucia
    • Saint Vincent & Grenadines
    • Samoa
    • Saudi Arabia
    • Serbia
    • Seychelles
    • Singapore
    • Slovakia (Slovak Republic)
    • Slovenia
    • South Africa
    • Spain
    • Suriname
    • Sweden
    • Switzerland
    • Taiwan
    • Thailand
    • Trinidad & Tobago
    • Turkey
    • United Arab Emirates
    • United Kingdom
    • United States of America
    • Uruguay
    • Virgin Islands. (British)
    • Virgin Islands. (U.S.)

    What if my country is not on the list? Please contact our dedicated Relationship Management team.

  • Who can certify my photographic identification and proof of residence document(s)?

    Your documents can be certified by the following professionals:

    • Lawyer or notary public*
    • Accountant*
    • Bank Manager*
    • Tax Advisor*
    • Embassy or consulate official of the country that issued your identity document
    • Director of a regulated financial services business in a well-regulated jurisdiction
    • Serving police or customs officer
    • Barrister
    • Chartered legal executive
    • Dentist
    • Legal secretary (fellow or associate member of the Institute of legal Secretaries and PAs)
    • Medical doctor
    • Member of the Judiciary
    • Member of Parliament
    • Certified or qualified paralegal
    • Teacher, lecturer, or university professor (with licence or a certification to teach)

    Goldmoney clients who are resident in Germany may use Postident as an alternative to having documents certified for a Full Holding.

    *Must be a member of a recognized professional body.

  • Should the certification contain specific wording?

    Please provide the following instructions to your certifier:

    1. The original document must be clearly photocopied and facial features must be clearly visible.

    2. Please write/stamp the following on the copy: “I certify that this is a true and correct copy of an original document in the name of [name of applicant]”.

    3. If the document contains a photograph, please write/stamp the following on the copy: “I certify that this is a true and correct copy of an original document in the name of [name of applicant] and a true likeness”.

    4. Sign your name below the above statement and date the certification. Print your name, position, and any identification number below your signature or stamp each certified copy with your business stamp (if applicable).

  • Can I have a joint Holding with another individual?

    Yes, it is possible to add additional owners to your Holding. Please contact our dedicated Relationship Management team for further information.

  • What are 'fast-tracked' countries?

    You can complete the entire process of applying for and opening a Basic Holding online if you reside in one of 'fast-tracked' countries below:

    • Australia
    • Austria
    • Belgium
    • Bulgaria
    • Canada
    • Cayman Islands.
    • Cyprus (Southern)
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Guernsey
    • Hong Kong
    • Hungary
    • Iceland
    • Ireland
    • Isle of Man
    • Italy
    • Japan
    • Jersey
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Romania
    • Singapore
    • Slovakia (Slovak Republic)
    • Slovenia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States of America
    • Virgin Islands. (U.S.)
  • What is Postident?

    Postident offers a convenient way to verify your identity at any Deutsche Post AG post office in Germany. Goldmoney clients residing in Germany can use Postident as an alternative to having document copies certified. The Postident service is free of charge. The required coupons for this service are included in the Postident Application form.

  • What is Equifax?

    Goldmoney uses Equifax, a global supplier of information solutions for businesses, to verify the identity of applicants residing in Canada, the U.S., and the U.K. For more information, visit the Equifax website.

  • I am a resident of Switzerland. Why can't I store silver or platinum in Swiss vaults?

    Swiss VAT rules apply to the storage of silver and platinum under Swiss customs bond. Clients resident in Switzerland cannot store silver or platinum in Swiss vaults; however, clients can use vault facilities located in other countries to store these metals.

  • How do I close my Holding?

    If you wish to close your Holding, please send a request via secure message from your Holding Dashboard. Please note you may keep a Holding open free of charge.

Buying and Selling Metal

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  • How do I purchase precious metal?

    Once your Holding has been verified, you can immediately begin purchasing gold, silver, platinum and palladium by placing a buy order from within your Holding.

  • Is there a minimum or maximum order limit?

    Our Full Holdings have no minimum or maximum order amount, so you can purchase, sell, or exchange as much or as little metal as you want.

    Our Basic Holdings have no minimum order amount, but can be funded up to $150,000 USD (or equivalent).

  • Can I sell metal bars in my personal possession to Goldmoney?

    Yes, it is possible to sell metal bars in your personal possession to Goldmoney for storage in our vaults, subject to certain requirements. Please contact our dedicated Relationship Management team for further information.

  • Can I sell metal I own in Goldmoney storage back to Goldmoney?

    Yes, it is possible to sell metal bars back to Goldmoney through your Holding by completing a sell order.

  • What are “bid” and “ask” prices?

    The “bid” or “sell” is the current highest price at which Goldmoney clients can sell their metal.

    The “ask” or “buy” is the current lowest price at which Goldmoney clients can buy metal.

  • What is the Goldmoney Fixed Buy or Fixed Sell Price?

    The Goldmoney Fixed Buy Price / Fixed Sell Price for all metal transactions is based on current market rates and determined the next business day at the following times:

    Gold: 12 p.m.
    Silver: 10 a.m.
    Platinum: 2 p.m.
    Palladium: 2 p.m.

    Please note that all prices are set according to U.K. time.

    The Goldmoney Fixed Buy Price / Fixed Sell Price for each currency (USD, GBP, EUR, CAD, CHF, JPY NZD, HKD & AUD) is based on the spot price recorded each day at 12:00 a.m. U.K. time.

  • What are the limits for buying and selling precious metals at a confirmed purchase rate?

    Depending on the size of an order, orders are either based on the Goldmoney Buy or Sell Prices or on the Goldmoney Fixed Sell or Buy Price. Orders within the following limits will be based on the Goldmoney Buy or Sell Price if markets permit. We reserve the right to change in our sole discretion the price limits outlined below.

    Goldmoney Buy and Sell limits
      Purchases/Sales Metal Exchanges *
    Gold
    Business hours:
    Overnight:
    Weekends and U.K. public holidays:

    2,000gg/ 1,500gg
    2,000gg/ 1,500gg
    2,000gg/ 1,500gg

    2,000gg (vault-to-vault)
    2,000gg (metal-to-metal)
    Silver
    Business hours:
    Overnight:
    Weekends and U.K. public holidays:

    2,000oz/ 2,000oz
    2,000oz/ 2,000oz
    2,000oz/ 2,000oz

    2,000oz (vault-to-vault)
    2,000oz (metal-to-metal)
    Platinum
    Business hours:
    Overnight:
    Weekends and U.K. public holidays:

    500pg/ 500pg
    500pg/ 500pg
    500pg/ 500pg

    500pg (vault-to-vault)
    250pg (metal-to-metal)
    Palladium
    Business hours:
    Overnight:
    Weekends and U.K. public holidays:

    500pd/ 500pd
    500pd/ 500pd
    500pd/ 500pd

    250pd

    * Please note that some metal-to-metal payments exchanges may not be possible at the Goldmoney Buy or Sell Price due to exceeding the second metal's daily limit, and may be processed at the next available Goldmoney Fixed Buy or Sell Price.

    Orders exceeding the above limits will be based on the next available Goldmoney Fixed Sell or Buy Price and must be received at least 30 minutes prior to the fixed time (see times below). Orders placed after the Friday fixed price time will be based on the Monday fixed price time.

    Times for Goldmoney Fixed Buy or Sell Price orders (on days when Goldmoney is trading)
      Order cut-off time: Price Fixed at:
    Gold 11:30 a.m. (U.K. time) 12:00 p.m. (U.K. time)
    Silver 9:30 a.m. (U.K. time) 10:00 a.m. (U.K. time)
    Platinum 1.30 p.m. (U.K. time) 2 p.m. (U.K. time)
    Palladium 1.30 p.m. (U.K. time) 2 p.m. (U.K. time)

    You will be notified at the time you place your order whether your order is based on the Goldmoney Buy or Sell Price or on the Goldmoney Fixed Buy or Sell Price.

  • What is the quality of precious metals available via Goldmoney?

    We have established a chain of integrity to ensure that all metals we hold on behalf of our clients are of the highest quality and verify bars contain the proper metal weight.

    This means that a bar from outside the chain can only enter the chain once we have proven that the quality of the bar is in line with our high standards. To achieve this, we use ultrasound technology or we melt down and refabricate the bar. For more information about the chain of integrity, please see our Client Agreement.

    All bars that are available for registration and/or delivery have a purity range of 99.95 - 99.99.

  • What fees does Goldmoney charge?

    An overview of our fees is available on our Dealing Rates & Storage fees page.

  • What is Goldmoney’s monthly storage credit program and how does it work?

    We reward Goldmoney client activity with credits to apply against monthly storage fees. which means that clients only pay storage fees during months they are less actively buying, exchanging, and selling.

    Credits are calculated based on the type of metal, the vault provider’s storage fee per location, and the client’s buy and sell volume each month. Credits are then applied against the client’s monthly storage fee(s).

    Credit Calculation:

    Monthly Storage Fee(s) – Total Monthly Buy/Sell Fees = Amount paid by client for storage

    Therefore, an account with a gold balance of $25,000 would only need to make $500 worth of gold transactions per month to avoid paying a storage fee. 

    Here is an example where monthly storage fees are completely covered by the client’s buy/exchange/sell activity:

    • Date Range: April 1 - 30
    • Metal: Silver
    • Vault Provider: Loomis International
    • Vault Location: Hong Kong
    • Monthly Average Balance: 1,000 ounces
    • Monthly Storage Fee: 0.408 ounces (1,000 ounces @ 0.04084%)
    • Client Buy/Exchange/Sell Activity: April 1 - 30
    • One Buy Order: 100 ounces of silver @ Loomis Hong Kong
      Buy Fee (0.50%): 0.5 ounces
    • One Sell Order: 50 ounces of silver @ Loomis Hong Kong
      Sell Fee (0.50%): 0.25 ounces

    Total Buy/Sell Fees: 0.75 ounces
    Credit Calculation (Monthly Storage Fee - Total Buy/Sell Fees = Amount client pays)
    (0.408 ounces) – (0.75 ounces) = Client does not pay storage fees for the month

  • How do I view my balance and transaction statements?

    The following statements are available in your Holding:

    1. End of Month Balance Summary: This statement confirms the Month End Balance of metals and currencies using month-end metal prices and exchange rates.

    2. Highest Value in a Year: This statement confirms the amount and day of the year your Holding recorded its highest value.

    3. Monthly Statement: Includes Opening and Closing Balance Summary as well as all transactions within the month.

    4. Transaction Reports: Shows all metal and currency purchases, sales, and exchanges conducted since the Holding was opened, as well as details of all fund transfers, payments and fees paid.

    The statements can be generated in a printer-friendly format or as PDF file.

    To access the statements and reports, select 'Statements' from your Holding Dashboard.

  • When will I receive the metal I have purchased into my Holding?

    Buy orders are usually added to your Holding within 24-48 hours.

    Please be aware that large orders may take up to three business days to be processed.

    To view your metal purchases and transactions, select Statements in your Holding Dashboard.

  • What is a goldgram?

    Goldmoney measures gold in terms of grams, called goldgrams®. One goldgram is equal in weight to one gram of gold, but goldgrams are unique because they are grams of gold that circulate for use as currency within Goldmoney. There are 31.1034 grams per troy ounce.

    A goldgram's value is set by gold's rate of exchange to a currency at a given moment. You may view real-time buy and sell prices on our homepage and within your Dashboard.

  • Can I trade gold and silver coins with Goldmoney?

    You may redeem cash or metal value to take physical delivery of coins, GoldCubes, 100 gram and 1 kilo (1,000 gram) gold bars, and 1 kilo silver bars via SchiffGold.

  • What does "Chain of Integrity" mean?

    We have established a chain of integrity to ensure that all metals we hold on behalf of our clients are of the highest quality and verify bars contain the proper metal weight.

    This means that a bar from outside the chain can only enter the chain once we have proven that the quality of the bar is in line with our high standards. To achieve this, we use ultrasound technology or we melt down and refabricate the bar. For more information about the chain of integrity, please see our Client Agreement.

    All bars that are available for registration and/or delivery have a purity range of 99.95 - 99.99.

Funding and Transfers

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  • How can I fund my Holding?

    Direct bank transfers can be made from bank accounts held in the name of the Holding owner(s).

    You can obtain our bank details from within your Holding Dashboard and send funds to your Holding by instructing your bank to make a funds transfer to Goldmoney.

    If you are a Full Holding owner, you may also utilise your credit or debit card to fund your Holding. Click here for more information about funding your Holding via credit card. To learn how to upgrade your Basic Holding to Full, please click here.

  • Can I transfer funds from a joint bank account to an individual Holding?

    We accept funds from individual and joint bank accounts for Holdings, provided the bank account owners are also the named owners of the Holding.

  • Can I use multiple bank accounts to transfer funds?

    A Basic Holding can only be funded from one bank account; however, a Full Holding allows you to connect up to five bank accounts.

    We can only accept funds from a bank account held in the name of the Holding owner and this name must appear on the bank details of the funds transfer.

    If you own a joint Holding, we can accept funds from bank accounts held in the name of one or more Holding owners and your name(s) must appear on the bank details of the funds transfer.

    If your name is not quoted on the transfer details we receive from your bank, we may need to contact you to request a bank document that confirms that the funds come from a bank account in your name. If the originating bank account is held in a name different to your Holding, your funds may be returned.

  • Can I fund my Holding from a Living Trust bank account?

    Unfortunately, we cannot accept funds from a bank account held in the name of a Living Trust or a Revocable Family Trust.

  • Can I fund my Holding from a brokerage account?

    You may transfer funds to your Full Holding from a brokerage account; however, we cannot accept funds from a brokerage account to a Basic Holding. Please contact our dedicated Relationship Management team for further information.

  • How much money can I send to my Holding?

    Basic Holdings have a maximum funding limit of $150,000 USD (or equivalent). Full Holdings do not have a maximum funding limit.

    You may upgrade to a Full Holding without charge. To upgrade and enable unlimited funding, please contact our dedicated Relationship Management team.

  • Can I change my bank account details?

    If you own a Basic Holding, you may fund your Holding from one bank account. Once your Holding has been funded, we are unable to accept funds from another bank account unless the original bank account has been closed. 

    If your bank account has been closed and you wish to change the account on the Holding, please email a statement from your bank confirming the closure of the account with a bank statement for the new bank account. These documents can be emailed to [email protected].

    IIf you own a Full Holding, you may fund from up to five bank accounts. If you wish to change or remove one of these accounts, please contact our dedicated Relationship Management team.

  • When can I expect to receive funds I withdraw from my Holding to my bank account?

    Requests received before 2:30pm GMT (9:30am EST) will usually be processed the same day. Any requests received after 2:30pm GMT will usually be processed the following business day. Transfers can take from 1 – 6 business days to reach your bank account, depending on the country where your bank is located.

  • How can I cancel an Add Funds request?

    Funds transfer requests that are not completed within 15 days will automatically be cancelled and removed from the list of pending transfers in your Holding. Completed transfers will be removed from the list seven days after your funds have been received. A record of the cancelled transfer will remain archived in the Statements section of your Holding.

  • What currencies can I buy, sell, and exchange?

    Goldmoney clients may purchase, sell, and exchange USD, GBP, EUR, CAD, CHF, JPY NZD, HKD & AUD without foreign exchange fees.

  • How do I exchange between currencies?

    Goldmoney Holding owners may exchange between currencies by selecting “Exchange Funds” from within their Holding menu. Currency exchange rates are determined by the Goldmoney Fixed Buy Price/Fixed Sell Price.

    The Goldmoney Fixed Buy Price/Fixed Sell Pricefor each currency (USD, GBP, EUR, CAD, CHF, JPY NZD, HKD & AUD) is based on the spot price recorded each day at 12:00 a.m. U.K. time.

  • Can I send a currency payment to another Goldmoney Holding?

    Full Holding owners may make a near-instantaneous transfer of national currency from their Holding to another client’s Full Holding.

    There are no fees for sending and receiving payments.

    Clients may create a Payment Alias from within their Holding Preferences.

    Please note that payments may not be sent to Basic Holdings, and residents of the U.S. state of Vermont and certain countries are currently unable to send or receive payments.

  • Can I send a metal payment to another Goldmoney Holding?

    Full Holding owners may make a near-instantaneous transfer of metal from their Holding to another client’s Full Holding.

    This exchange of metal transfers ownership of goldgrams, silver ounces, platinum grams, or palladium grams (and the precise quantity of metal at the vault) from the sender to the recipient. There are no fees for sending and receiving payments.

    Clients may create a Payment Alias from within their Holding Preferences.

    Please note that payments may not be sent to Basic Holdings, and residents of the U.S. state of Vermont and certain countries are currently unable to send or receive payments.

  • Can I use a credit card to fund my Holding?

    Full Holding owners may use Visa, Visa Debit, Mastercard, AMEX*, and JCB cards to fund their Holding by selecting ‘Add Funds’ from the navigation menu. Credit card processing is offered in the following currencies: AUD, CAD, CHF, EUR, GBP, HKD, JPY, NZD, and USD.

    If you fund your Holding using a currency which is not the same currency as your card, your card provider may charge you foreign exchange fees. Funds added via credit or debit card may only be used to purchase metal.

    You may wish to consult your card provider to ascertain whether a fee will apply for card purchases from a merchant located outside the country of card issuance.

    Card purchases must be made using a card in the name of one of the owners of the Holding, and purchases are non-refundable. A 3% convenience fee will apply to all credit or debit card transactions. If you prefer, you may save a card to your Holding for easy use in future purchases.

    *AMEX processing is only available for CAD and USD purchases.

  • Can I save a card to my Holding?

    Credit and debit card information may be securely saved within your Full Holding dashboard by accessing the ‘Manage Credit Cards’ option from within your Holding Settings, or by choosing the option to ‘save card information for future use’ when making a purchase. Once your card information has been saved, you will be able to easily select the saved card when adding funds to your Holding in the future.

    To remove a saved card, access ‘Manage Credit Cards’ and select the trash icon in the corner of the card you wish to remove.

  • Can I use PayPal to fund my Holding?

    Full Holding owners may fund their Holding using PayPal. This funding tool is located under the “Add Funds” option within the Holding Navigation Menu, and is available in the following regions: North America, Europe & the U.K.

    Supported currencies for the PayPal funding tool are CAD, USD, EUR, and GBP. Foreign exchange fees may be charged by your card provider if funding from a payment tool denominated in a currency other than those listed. During the funding process, you will be given the option to securely save your login information, or require a login authentication each time you fund your Holding.

    A pop up window will prompt you to authenticate your purchase. Make sure you have popups enabled on Goldmoney to ensure that this window will appear. If you selected to have your login information saved, you will be asked to review and agree to a linking agreement after logging into your PayPal account. If you did not, you will simply be asked to approve the purchase.

    The PayPal account you have used will be linked to your Holding following use. Your full login information is not saved unless you have selected this option. Your Holding may only be linked to one PayPal account at a time, so if you wish to change the PayPal account you have linked to Goldmoney, please contact a Relationship Manager. A 2% convenience fee will apply to all PayPal transactions. Funds added via PayPal may only be used to purchase metal.

Storage

6
  • Where are my precious metals stored and are they secure?

    All precious metals are allocated and stored in secure, fully insured vaults in Canada, Hong Kong, Singapore, Switzerland, the U.S., and the U.K. All vaults are operated by leading private vault operators, including: VIA MAT, Brink’s, G4S, Malca-Amit, Rhenus Logistics, and the Royal Canadian Mint.

    You will select your preferred vault location(s) and vault operator(s) when purchasing metal.

  • How are the storage fees paid for Registered Bars?

    Storage fees for Registered Bars are the same as fees for storing undivided metal, and will be deducted from your Holding balance monthly. Storage fees will apply to any metal sold during the month up to and including the day it is sold.

    You are responsible for ensuring you hold sufficient unregistered metal or currency in your Holding to cover fees. If your Holding balance is insufficient, we reserve the right to de-register your smallest bar to cover outstanding fees.

  • Can I transfer precious metal stored with another provider to Goldmoney?

    Yes. If you would like to transfer precious metals from another provider to Goldmoney for storage, please contact our dedicated Relationship Management team.

  • Can I visit the vault?

    Goldmoney clients who hold registered bars are welcome to inspect their metal at the vault in which it is stored.

    Send us a message from your Holding if you are interested in inspecting your registered bars. Please note that this service is not available for bars stored at Loomis International in the U.K. or Brink’s in Canada.

  • Can I exchange metals between vaults?

    You may make vault-to-vault gold transfers for a 0.75% fee and vault-to-vault silver transfers for a 1.25% fee. Visit our Dealing & Storage Fees page to view buy, sell, exchange, and storage fees for all precious metals and vault locations.

  • Are U.S. residents allowed to hold metal with Goldmoney at Loomis International vaults?

    Yes. Loomis International changed its client acceptance policy regarding individuals with potential U.S. tax liabilities, though this will not affect individuals who have an indirect relationship with Loomis International through Goldmoney.

    View Loomis International's official statement on this subject.

Delivery, Registration, and Collection

6
  • Can I take physical possession of my precious metal?

    You may take physical delivery via SchiffGold. Delivery is fully insured and we use leading transport and freight companies for the safe delivery of your precious metals. Alternatively, we can arrange for you to personally collect your bars from our vault providers and Goldmoney Branches, though we require notice. Delivery fees are quoted on a case by case basis.

    Please contact our dedicated Relationship Management team, call a SchiffGold representative at 1.888.GOLD.160 (1.888.465.3160), or visit SchiffGold.com for further information

  • Are there tax implications?

    Goldmoney cannot provide tax advice. We recommend that you obtain advice from a qualified professional advisor before selling or arranging for collection or delivery of your metal.

  • What is a Registered Bar?

    A Registered Bar is a bar that is wholly owned by a single Goldmoney client. All bars registered to a Goldmoney client will have the same Registration ID, which is chosen when bars are first registered. Please note that registration is required to take physical possession of your metal via collection or delivery.

  • How do I register a bar and is there a fee?

    You can register Good Delivery bars at any vault at which you hold a sufficient metal balance. Small bars (100g and 1kg gold bars and 1kg silver bars) can be registered at Loomis, Switzerland. Please contact our Relationship Management team to discuss the registration of bars. An overview of the registration fees is available on our Dealing Rates & Storage Fees page.

  • What is the difference between Registered Bars and undivided metal?

    Bars that you have registered are identified as being owned by you. Otherwise the metal you own is an undivided interest in the unregistered bars.

    Regardless which storage choice you make, all metal stored with Goldmoney is held in allocated form. This storage arrangement with the vault operator means that you are the direct owner of your metal and thereby avoid counterparty risk.

  • To which countries do you deliver bars?

    Small bars and Goldmoney branded bars
    SchiffGold can arrange for the delivery of small bars and Goldmoney branded bars to certain countries.

    Please contact our dedicated Relationship Management Team or call a SchiffGold representative at 1.888.GOLD.160 (1.888.465.3160) for further information.

    Good Delivery bars
    Vault operators can arrange for shipment of Good Delivery bars from any of our vaults to anywhere in the world.

Goldmoney Mastercard® Prepaid cards

6
  • What is a Goldmoney Mastercard® Prepaid card?

    The Goldmoney Mastercard® card is a prepaid card available in several currencies that can be linked to verified Full Holdings. You may sell metals to currency within your Holding to load a prepaid card and use it anywhere Mastercard is accepted.

    What types of Mastercards are available to Goldmoney clients?

    Goldmoney Mastercard Prepaid cards can be requested in 18K gold, silver, and plastic. 18K gold and silver cards are meticulously handcrafted in Switzerland by distinguished artisans who use proprietary techniques to maximize the metal content.

    Where can I use a Goldmoney Mastercard Prepaid card?

    You can use a loaded Goldmoney Mastercard Prepaid card in-store, online, and over the phone wherever Mastercard is accepted. Please note that metal cards cannot be used to withdraw in local currency at ATMs.

    Are Goldmoney Mastercard Prepaid cards available in all countries?

    We are currently unable to issue Goldmoney Mastercard Prepaid cards to clients residing in any country that is categorized as a sanctioned country by the Office of Foreign Assets Control, the State of Jersey, the European Union, and the United Nations, including but not limited to the following countries:

    • Afghanistan
    • Albania
    • Belarus
    • Central African Republic
    • The Democratic Republic of Congo
    • Côte d'Ivoire
    • Cuba
    • Dominican Republic
    • Ecuador
    • Egypt
    • Eritrea
    • Guinea
    • Guyana
    • Haiti
    • India
    • Indonesia
    • Iran
    • Iraq
    • Laos
    • Nigeria
    • North Korea
    • Lebanon
    • Liberia
    • Libya
    • Myanmar
    • Panama
    • Papua New Guinea
    • Russia
    • Rwanda
    • Sudan
    • Syria
    • Tunisia
    • Uganda
    • Ukraine
    • Yemen
    • Zimbabwe

    Can I use a Goldmoney Mastercard Prepaid card in countries where CHF, EUR, GBP or USD are not used? If so, what exchange rate would apply?

    CHF, EUR, GBP, and USD Goldmoney Mastercard Prepaid cards can be used anywhere Mastercard is accepted.

    If you use your metal card for a transaction in a currency other than the currency of your card, a 2.49% foreign exchange fee will be applied.

    If you use your plastic card for a transaction in a currency other than the currency of your card, a 2.75% foreign exchange fee will be applied.

    What credit limits apply to Goldmoney Mastercard Prepaid cards?

    Goldmoney Mastercard Prepaid cards are prepaid, meaning there are no credit or loan facilities. You can only spend funds you load onto your card from your Goldmoney Holding.

  • Applying for Cards

    How do I apply for a Goldmoney® Mastercard® Prepaid card?

    You may only apply for a Goldmoney Mastercard Prepaid card if you have a verified Full Holding.

    If you have a verified Full Holding, click Request Card listed under Prepaid Cards in the sidebar menu in your Dashboard.

    I currently have a Basic Holding. How to I apply for a Full Holding?

    Should you wish to upgrade to a Full Holding, log into your Dashboard, scroll to the bottom, and click “You currently own a Basic Holding. If you would like to upgrade to a Full Holding, please click here.” Upgrades are free; you may request to upgrade once your Basic Holding is verified. If you’re interested in upgrading prior to Basic Holding verification, please contact our dedicated Relationship Management team via secure message from your Dashboard.

    Are there any restrictions?

    We are unable to process card applications for clients who have minors (children) listed on their Holding. All owners on the Holding must be over 18 years of age for any owner on the Holding to apply for a card.

    What documents are required?

    To apply for a card, you will need to submit a scanned colour copy of your valid passport or national identity card and a colour copy of a proof of residence document dated within the last 90 days.

    What currencies are available?

    We currently offer 18K gold and silver cards in EUR, GBP, and USD. 

    Plastic cards are available in CHF, EUR, GBP, and USD. 

  • Card Costs

    How much does a Goldmoney Mastercard Prepaid card cost to order?

    Card Type CHF GBP USD EUR
    18K Gold Goldmoney® Mastercard® Prepaid card 200 + cost of metal 200 + cost of metal 200 + cost of metal 200 + cost of metal
    Silver Goldmoney® Mastercard® Prepaid card 200 + cost of metal 200 + cost of metal 200 + cost of metal 200 + cost of metal
    Plastic Goldmoney® Mastercard® Prepaid card Free Free Free Free

    How will I be charged for metal cards?

    As displayed in the above table, there is a metal cost for each card. The following amounts will be deducted from the corresponding metal balance in your Holding:

    18K Gold Goldmoney® Mastercard® Prepaid card 46g of 18k gold = 34.5g of 99.99% gold
    Silver Goldmoney® Mastercard® Prepaid card 33g or 1.06oz of silver

    Please note that if there is an insufficient amount of metal of the type of card you apply for, the balance will be deducted from another metal type or currency in your Holding.

    If there is no metal balance on your Holding when you apply for your card, the equivalent cost of the card will be deducted from the currency balance. The value of the metal is calculated using the Goldmoney fixed price for gold or silver on the day you apply for your card.

    Will I get a monthly bill?

    There are no monthly bills associated with your Goldmoney Mastercard Prepaid card as you will never 'owe' with your account.  There is no credit given.  You will be able to view all transactions and balances in your Dashboard.

    Will I be charged interest fees?

    As the Goldmoney Mastercard Prepaid card has no credit or loan facility, you can only spend what you have loaded onto your card and therefore cannot be charged interest.

    Is there a fee to load the card?

    A 0.5% fee will be applied each time you fund your Goldmoney Mastercard Prepaid card.

    Is there a fee to use an ATM? 

    For each successful withdrawal of funds at an ATM (this feature is only available for plastic cards), a fee of USD/GBP/EUR 2.50 will be applied. Should the transaction fail, a fee of USD/GBP/EUR 0.55 will be applied.

  • Card Delivery

    When will my card be delivered?

    As metal cards are handcrafted individually, they are delivered in four to 10 weeks.

    Plastic cards are delivered in approximately 10-14 working days.

    Are cards insured during shipment?

    Each metal card is sent by insured parcel service.

    Plastic cards are not insured during shipment, as the card itself has no value and will not yet be activated.

    What do I do if I requested my card online but it never arrived?

    If your card hasn’t arrived after three weeks (plastic card) or 10 weeks (metal card), please contact our dedicated Relationship Management team.

    Can cards be delivered to a P.O. Box address?

    Metal cards require a signature upon arrival and therefore cannot be delivered to a P.O. Box address; however, you can request delivery to another physical address, such as your work or vacation home address.

    Plastic cards can be delivered to a P.O. Box, business, or residential address.

    What are the card limits?

    Plastic Card: EUR
      Daily Transaction
    Limits
    Card balance at Any
    Time
    Single Transaction Amount
    Limits
    Max. Load per Year
      Limit Frequency Maximum Minimum Maximum
    Point of Sale 20,000 10 20,000

    0 20,000 80,000
    ATM 600 5 20 500
    Load 5000 8 1 5000
    Initial Load - - 20 5000
    Plastic Card: GBP
      Daily Transaction
    Limits
    Card balance at Any
    Time
    Single Transaction Amount
    Limits
    Max. Load per Year
      Limit Frequency Maximum Minimum Maximum
    Point of Sale 20,000 10 20,000

    0 20,000 80,000
    ATM 500 5 20 400
    Load 5000 8 1 5000
    Initial Load - - 20 5000
    Plastic Card: USD
      Daily Transaction
    Limits
    Card balance at Any
    Time
    Single Transaction Amount
    Limits
    Max. Load per Year
      Limit Frequency Maximum Minimum Maximum
    Point of Sale 20,000 10 20,000

    0 20,000 80,000
    ATM 750 5 20 600
    Load 5000 8 1 5000
    Initial Load - - 20 5000
  • Using Your Card

    How do I activate my Goldmoney® MasterCard® Prepaid?

    Metal cards:

    Please log into your Goldmoney Holding and activate your card in the Prepaid card section of your Dashboard. Once the card is active, you can request to receive your PIN by text message.

    Plastic cards:

    1. Login to icwd.cardportal.com by entering your Prepaid Card number or email address and the access code that you received through our email confirmation.

    2. You will be taken to a new screen once you enter your email address/card number and your access code. Please enter your CVV from the back of your card and create a new six-digit access code.

    3. You will then be given a four-digit PIN for in-store purchases and cash withdrawal.  Don't forget to make note of your PIN number and sign the back of your card.

    How can I use my Goldmoney Mastermard Prepaid card?

    Use your Goldmoney Mastercard Prepaid card the same way you would use a credit or debit card. Swipe or insert the card at the point of sale and enter your card details when making purchases online. Select credit card when processing your purchase.

    Can I use my Goldmoney Mastercard Prepaid card at an ATM to withdraw cash?

    Metal cards:

    Metal cards are not accepted at ATM locations; however, you can withdraw cash using the “Cash over the Counter” feature. This can be done at any bank branch that offers this service. You must have your card and an identification document, such as a passport or ID card.

    Please note that a fee of either EUR 5, GBP 3.50 or USD 7.50 (depending on your card currency) applies for using the “Cash over the Counter” feature.

    Plastic cards:
    You can use plastic cards to withdraw cash at ATMs as you would with any other debit card. Please note the minimum withdrawal amount of USD/GBP/EUR 20.00. Requesting to withdraw smaller amounts will result in failed transactions.

    How can I manage/view my Goldmoney Mastercard Prepaid balance?

    You may check your balances and transactions in the Prepaid Cards section of your Goldmoney Holding.

    Please log into your Goldmoney Holding to check your balances and transactions.

    You may also log into  icwd.cardportal.com  to check your plastic prepaid card balance and view your transaction history.

    How do I load my card?

    Click Withdraw Funds located in the Manage Funds section of your Dashboard menu and select to withdraw funds to your prepaid card. You may also fund your card by choosing your prepaid card as the destination when selling metal in the Sell Metals section of your Dashboard.

    Goldmoney® Mastercard® Prepaid card Limits

    Plastic Cards
      CHF EUR USD GBP
    Max. balance at any time 20,000 20,000 20,000 20,000
    Max. monthly load 20,000 20,000 20,000 20,000
    Min. load amount 20 20 20 20
    Max. annual load 80,000 80,000 80,000 80,000
    Max. daily load 5,000 5,000 5,000 5,000
    Daily cash withdrawl (ATM) limit 600 600 750 500
    Silver Cards
      EUR USD GBP
    Max. balance at any time 50,000 70,000 40,000
    Max. monthly load 50,000 70,000 40,000
    Min. load amount 100 100 100
    Max. annual load 100,000 140,000 80,000
    Max. daily load 5,000 5,000 5,000
    Daily cash-over-the-counter limit 2,500 3,000 2,000
    Annual cash-over-the-counter limit 50,000 70,000 40,000
    18K Gold Cards
      EUR USD GBP
    Max. balance at any time 100,000 140,000 80,000
    Max. monthly load 100,000 140,000 80,000
    Min. load amount 100 100 100
    Max. annual load 200,000 280,000 160,000
    Max. daily load 5,000 5,000 5,000
    Daily cash-over-the-counter limit 5,000 7,000 4,000
    Annual cash-over-the-counter limit 100,000 140,000 80,000

    Can I increase my load/spend limits?

    Load/spend limits cannot be increased for metal Goldmoney Mastercard Prepaid cards.

    You may increase the limits on plastic Goldmoney Mastercard Prepaid card by completing further KYC (Know Your Customer) compliance procedures.  Please contact our dedicated Relationship Management team to get started. You will need to provide a certified copy of documentation validating or proving source of funds, such as an income statement, tax receipt, inheritance proof form, bank statement, etc.

    I have forgotten my PIN. How can I retrieve it?

    If you forget your PIN, you may retrieve it through the prepaid card section of your Goldmoney Holding for a fee.  The fee will be deducted from your card balance.

    How do refunds work on my Goldmoney Mastercard Prepaid card?

    Refunds are the same as any other refund on a major credit card.  Please allow three to five business days for the funds to return to your card once the refund is issued.

    Is my card compatible with Apple Pay?

    Plastic and metal Goldmoney Prepaid MasterCards are not compatible with Apple Pay.

    I do not recognize a transaction on my statement, what should I do?

    Please refer to the terms and conditions for your card type for instructions. Please contact our dedicated Relationship Management team should you require assistance.

  • Lost or Stolen Cards

    What happens if someone gets possession of my card?

    Should someone get possession of your card who knows your PIN, they would only have access to your preloaded balance, up to the daily limit.

    We recommend keeping your card in a safe place and not sharing your PIN.

    How do I report my card lost or stolen?

    Metal cards:
    If your metal card is lost or stolen, or you suspect that it has been used by someone else, contact the Goldmoney Relationship Management team immediately or call the Lost and Stolen hotline +44(0) 20 3695 1170 (U.K. landline charges apply). We will then arrange to cancel your card. If cancelled, we will ask the appropriate authorities to investigate any suspected misuse of your card. They may require more information and assistance from you during their investigation.

    Plastic cards:
    If you have lost your card or believe it has been stolen, please log into your account at  icwd.cardportal.com as soon as you can and manually block your card by clicking the Lost Card button located under the My Account tab or call +44(0) 844 7744 725 for instructions.

    Please have your Security Account Number (SAN) or card number on hand. Your SAN number can be found on the back of your prepaid card.  Please note that this is not your card number; it’s a nine-digit number associated with your account that identifies your card without revealing sensitive information.

  • Card Expiry

    When do Goldmoney Mastercard Prepaid cards expire?

    Metal cards are valid for five years. Plastic cards are valid for three years.

    What do I do when my card expires?

    Metal cards:

    Metal card holders will be contacted at least 12 weeks before cards expire to obtain approval for renewal. If instructed to renew your card, we will automatically transfer the outstanding balance to a new card. Should you not want to renew your card, please contact us at  [email protected].

    Should you choose to renew your metal card, you will need to return your card to us using the delivery address we provide during the renewal process at your own cost.

    Please see Section 8 of the silver and 18K gold Goldmoney Mastercard Prepaid card terms and conditions for more information.

    Should you not wish to renew your metal card you can retain it for its metal value.

    Plastic cards:
    Plastic cards can be renewed. Please see Section 8 of the  plastic card terms and conditions for more information.

    What happens if my card expires and it still has a balance?

    Please contact our dedicated Relationship Management team. Our team is available Monday to Friday from 09:00 to 17.00 U.K. time. 

    U.K. & International: +44-1534-633-933  

    USA & Canada (Toll Free): 1-855-583-GOLD (4653)  

    You may also contact our team via our secure messaging system. Please select Messages at the top of your Holding Dashboard and click New Message to connect with your dedicated Relationship Manager.  

  • Governance

    Metal Goldmoney® Mastercard® Prepaid Card Issuer Statement

    Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. The card is issued by Wirecard Card Solutions Ltd ("WDCS") pursuant to licence by Mastercard International Inc. WDCS is authorized by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).

    Plastic Goldmoney® Mastercard® Prepaid Card Issuer Statement

    Mastercard is a registered trademark of Mastercard International Incorporated. The card is issued by Wirecard Card Solutions Ltd ("WDCS") pursuant to license by Mastercard International Inc. WDCS is authorized by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations2011 (Ref: 900051).

Glossary

18
  • Allocated Storage

    The gold, silver, platinum and palladium that we hold at vaults on behalf of clients is allocated, meaning that the metals are contained in discrete and identifiable forms of physical bullion that meet the "Chain of Integrity Standard" established by Goldmoney and further, that these precious metals are owned by our clients, not Goldmoney, the vault, or any other party.

  • Buy Price

    You can buy precious metals at the prevailing Goldmoney Buy Price, which is quoted at the time of purchase and is continually updated on our homepage and within clients' Dashboards.

  • Chain of Integrity

    A "Chain of Integrity Standard" has been established by Goldmoney to mitigate the risk that a bar of gold, silver, platinum or palladium in the vault does not contain the proper weight of metal. The current Goldmoney standard provides that all forms of physical bullion in a vault must in all respects meet the London Good Delivery Standard established by the London Bullion Market Association and the London Platinum & Palladium Market.

  • Client Acceptance Policy

    Goldmoney has a Client Acceptance Policy that requires clients provide information to establish their identity and residence. Although Goldmoney is not a bank, most of the same personal information that you need to open a bank account is required to open a Goldmoney Holding (according to the regulations in Jersey, Channel Islands).

  • Goldmoney Fixed Sell and Buy Price

    The Goldmoney Fixed Sell and Buy Price for all transactions is determined the next business day at the following times:

    Silver: 10 a.m.
    Gold: 12 p.m.
    Platinum: 2 p.m.
    Palladium: 2 p.m.

    Please note that all prices are set according to U.K. time.

  • Goldgram

    A goldgram® is the unit of account used by Goldmoney; it is one gram of gold held in safekeeping at a vault. The amount of 500 goldgrams is written as 500gg. For precision in transactions, there are 1,000 mils in a goldgram.

  • Holding

    A Holding is your account at Goldmoney, and is the record of information about the quantity of precious metals held at vaults and currencies held in Client Segregated Funds bank accounts. There are two Holding types: Basic Holdings and Full Holdings. A Basic Holding enables customers to transfer in funds from one specific bank account up to a limited amount to purchase metals. A Full Holding provides unlimited funding and access to all Goldmoney services.

  • Secure Message

    • You can exchange messages with our Relationship Management Team using the secure messaging system available within your Holding Dashboard. To ensure your privacy, messages are sent through the secure transaction system instead of email.

  • Mil

    A mil is one-thousandth of a goldgram (roughly $0.04 USD), the smallest payment possible in the Goldmoney system. Each goldgram is divisible into thousandths of a gram ('mils') for precision in a transaction. Thus, 11.215gg expresses the amount of 11 goldgrams and 215 mils.

  • Non-Repudiable

    A payment is non-repudiable when it is irrevocable and irreversible. Once you make a metal payment, you cannot reverse the transaction and take your metal back unless we have genuine proof of criminal activity.

  • Password

    A password is a string of letters, numbers and other characters you can choose when you create your Holding. A password must contain at least eight alphanumeric characters, though longer passwords are recommended for additional security. Your password is what protects your Holding from unauthorized use. Do not disclose your password to anyone, and ensure you it remains confidential.

  • Payment Alias

    A Payment Alias is a unique identifier associated to your Holding that may be used when another Holding owner wishes to send a payment to you. You may create your Payment Alias in the Preferences section of your Holding Dashboard.

  • Metal Payment

    A metal payment within your Goldmoney Holding is the nearly instantaneous movement of metal from one user's Holding (the payer) to another user's Holding (the payee). This exchange of metal transfers ownership of goldgrams, silver ounces, platinum grams or palladium grams (and the precise quantity of metal at the vault) from the payer to the payee. Please note that only clients who reside in Jersey, Channel Islands, may use this metal payment service.

  • Metal Payment Fee

    A metal payment within your Goldmoney Holding is the near-instantaneous movement of metal from one client Holding (the payer) to another client Holding (the payee). This exchange of metal transfers ownership of goldgrams, silver ounces, platinum grams, or palladium grams (and the precise quantity of metal at the vault) from the payer to the payee. Please note that residents of the U.S. state of Vermont and certain countries are currently unable to send or receive payments.

  • Registered Bars

    You may choose to register your ownership of a specific gold, silver, platinum and/or palladium bar held in allocated storage at our vaults. When you record ownership of one or more specific gold, silver, platinum, and/or palladium bars in the Goldmoney system, these bars are referred to as registered gold bars, registered silver bars, registered platinum bars, and registered palladium bars respectively.

  • Sell Price

    You can sell precious metals at the Goldmoney Sell Price, which is quoted at the time of purchase and is continually updated on our homepage and within the clients' Dashboards.

  • Buy and Sell Price Limits

    We will confirm Buy and Sell price limits a purchase or selling rate (i.e., we 'lock' the price) for orders up to 2,000 goldgrams, 2,000 silver ounces, 1,000 platinum grams or 1,000 palladium grams. This limit is for each business day and, when placing an order, you are automatically notified if you exceed the limit. We may lower these limits at any time during periods of unusual market activity or high order volumes. You will be informed of any reduction in the limits when you are placing a buy, sell or metal exchange order.

  • Storage

    Storage is the safekeeping of precious metals in a vault. The metals are stored in a custody account rather than in a deposit account. This is an important distinction that is made to the underlying nature of the storage arrangement by accounting as well as in law. Therefore, ownership, title, and effective possession of the metal is retained by the user and not given to the storage institution, which performs a safekeeping service only.

  • Vault

    A vault is a precious metals repository Goldmoney contracts for the storage of our clients' precious metals. The quantity of goldgrams, silver ounces, platinum grams, and palladium grams in all our clients' Holdings is precisely equal to the total grams of gold, ounces of silver, grams of platinum, and grams of palladium in the vaults that are allocated to each of our clients.