Frequently Asked Questions

  • Who founded and who owns GoldMoney?

    GoldMoney was founded in 2001 by James Turk.

    GoldMoney is a market-leading, profitable, publicly traded company with no debt, so clients can be assured that its financial position is sound. Its books are regularly audited by a “Big Four” accounting firm, and its shareholders are focused on ensuring the long-term safety and security of its clients’ assets. GoldMoney’s trading company, Net Transactions Limited, is based in Jersey, in the Channel Islands, a self-governing and 700-year sovereign island, located in the English Channel between England and France. Net Transactions Limited is regulated as a money services business by the Jersey Financial Services Commission.

  • What are the benefits of a Holding with GoldMoney?

    • You can buy, sell, and exchange precious metals
    • You have online access to your Holding 24 hours a day
    • We offer diversified, secure, low cost storage
    • We offer a Bar Registration service
    • We offer collection and delivery services
    • We provide independent audit reports within your Holding to give you peace of mind
    • We have a dedicated Relationship Management team who is available to assist you and answer your questions
  • What are the cost advantages?

    GoldMoney provides a cost-effective way for its clients to own gold, silver, platinum, and palladium in allocated storage, which is the safest and most secure way to store precious metals. GoldMoney is able to offer secure and insured storage options with the world’s leading vault operators on your behalf, allowing you, a private client, to store your metal in one of the leading professional vaults.

  • Where can I learn about gold and other metals?

    There are many online resources to learn about bullion. Please visit our Research page where you can read market updates and analysis.

  • Do I own the physical metal in the vault and how do I know it's really there?

    All of your stored precious metals are fully owned by you and you have full legal ownership and title of your physical metal. In accepting our Client Agreement, you engage GoldMoney to act as an agent for the purpose of contracting for the physical custody of your metal with professional vault operators. GoldMoney takes care of the administration and record keeping.

    In the unlikely event that GoldMoney were to go bankrupt, you can rest assured that you will be able to take full delivery of your metals (if you held enough metal to be delivered in any of the bar sizes we support) or you would receive a monetary reimbursement.

    We provide internal and vault audit reports within your Holding to provide proof of the 1-1 ratio of metal held in our vaults and recorded on our database.

  • Does GoldMoney take my privacy seriously?

    GoldMoney understands and respects our clients’ rights to privacy. As such, it is GoldMoney’s policy never to disclose any client details to any third party, government, or tax authority, unless requested to do so by you or obliged to by law. Furthermore, GoldMoney keeps its client records safe and secure on our encrypted servers.

    For more information, please see our privacy policy.

  • What safeguards do you have in place?

    GoldMoney is not a bank and does not operate on a fractional reserve basis; rather, GoldMoney holds all metal on a fully allocated basis for its clients. See our storage page for more information about allocated storage.

  • Is my metal insured?

    All of our leading vault operators insure all metals against risks, such as theft. You can view the insurance certificates in the “Governance” section of your Holding.

  • What about confiscation risk?

    GoldMoney is based in Jersey, in the Channel Islands, which is a self-governing island located in the English Channel between the United Kingdom and France. Jersey is a politically and economically stable jurisdiction that has become a major financial centre because its legislation relies upon the principles of common law, which prioritises property rights.

    Whether a gold confiscation would affect our clientss would largely depend on the scope and specifications of the restriction.

    GoldMoney offers many options to enable diversification of assets by class, storage location, and by offering the option of taking physical delivery of their precious metals. For more details about delivery, see our delivery page.

    We provide our customers with the facility to easily purchase and exchange gold, silver, platinum, and palladium, so as to diversify and optimise their investment portfolio. Geographical diversification is possible with the opportunity to choose one or several storage locations in Canada, Hong Kong, Singapore, Switzerland, and the UK.

  • How do I change my password?

    You can change your password after you have logged into your Holding by clicking 'My Holding Menu' and 'Manage Security' and then entering a new password. We recommend that you change your password periodically to help protect against unauthorised access to your Holding.

  • How do I open a GoldMoney Holding?

    Please click on 'Open Holding Now' to complete our secure sign up process.

  • Can I open a Holding for my company too?

    GoldMoney welcomes applications from companies and professionally managed trusts. For further information, please visit our Institutional Clients page.

  • What documents do I need for a Basic Holding?

    In addition to the personal details you provide during the online sign-up process, please send to us:

    1. A scanned image of your government-issued photographic identification document (ID)

    2. A scanned image of a recent bank statement for the bank you wish to link to the Holding

    These documents are collected for verification purposes only and are held in accordance with our privacy policy. To provide our clients with immediate access to purchasing metal, we allow them fifteen (15) days to provide their documentation after sending funds to their Holding and purchasing metal.

  • What documents do you need for a Full Holding?

    In addition to the personal details you provide during the online sign-up process, please send to us:

    1. A certified copy of a government-issued photographic identification documents (ID)

    2. An original or certified copy of a proof of residence document

    These documents are collected for verification purposes only and are held in accordance with our privacy policy.

  • What photographic identification documents do you accept?

    We accept the following government-issued photographic identity documents:

    • Passport
    • National Identity Card
    • Driving licence (issued in the US, UK, or Canada only) for Basic Holdings only

    Please ensure that:

    1. The photocopy is clear and that facial features are clearly visible.

    2. The document has been issued by a government agency.

    3. The document has not expired.

    4. If you are applying for a Full Holding, the photocopy of the document has been certified by an acceptable certifier.

    If you are unable to provide any of these documents, please contact our Relationship Management team as we may be able to accept alternative documentation.

  • What documents are acceptable as proof of residence?

    We will accept an original or certified copy of one of the following documents:

    • Utility bill for fixed services
    • Bank statement
    • Building society statement
    • Insurance company document (although not a motor policy)
    • Local rate assessment or local taxes bill
    • Personal tax assessment
    • Tenancy contract or agreement

    If you send us an original document, we will return it to you at your given address on request.

    Please ensure that:

    1. If an original is not submitted, the photocopy is clear and the name and address are clearly visible.

    2. The document has been sent to your current residential address and is not more than three (3) months old.

    3. The photocopy of the document has been certified by an acceptable certifier

    If you are unable to provide any of these documents, please contact our Relationship Management team as we may be able to accept alternative documentation.

  • What is Residency?

    Residency is deemed to be the principle place of living and is not connected with nationality. When you open a Full Holding, we need to verify your principal residential address.

    If you are travelling on a temporary basis and maintain an address in your home country, GoldMoney will treat your home address as your residency.

    If you do not maintain an address in your home country, please use the address at which you intend to live once you return home.

  • From which countries do you accept applications for Holdings?

    Customers resident in the 44 'fast-tracked countries' can apply for a Basic Holding.

    Customers resident in the following countries can open a Full Holding:

    • Andorra
    • Argentina
    • Australia
    • Austria
    • Bahrain
    • Barbados
    • Belgium
    • Bermuda
    • Bhutan
    • Bosnia Hercegovina
    • Botswana
    • Brazil
    • Brunei Darussalam
    • Bulgaria
    • Canada
    • Cape Verde
    • Cayman Iss.
    • Chile
    • China
    • Cook Iss.
    • Costa Rica
    • Croatia
    • Cyprus (Southern)
    • Czech Rep.
    • Denmark
    • Dominica
    • Ecuador
    • El Salvador
    • Estonia
    • Faroe Iss.
    • Fiji
    • Finland
    • France
    • Georgia
    • Germany
    • Ghana
    • Gibraltar
    • Greece
    • Guernsey
    • Holy See (Vatican City State)
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Japan
    • Jersey
    • Jordan
    • Korea, South
    • Kuwait
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macau
    • Macedonia
    • Malaysia
    • Malta
    • Mauritius
    • Mexico
    • Monaco
    • Montenegro
    • Morocco
    • Namibia
    • Netherlands Antilles
    • New Caledonia
    • New Zealand
    • Norway
    • Oman
    • Panama
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Qatar
    • Romania
    • Saint Lucia
    • Saint Vincent & Grenadines
    • Samoa
    • Saudi Arabia
    • Serbia
    • Seychelles
    • Singapore
    • Slovakia (Slovak Rep.)
    • Slovenia
    • South Africa
    • Spain
    • Suriname
    • Sweden
    • Switzerland
    • Taiwan
    • Thailand
    • Trinidad & Tobago
    • Turkey
    • United Arab Emirates
    • United Kingdom
    • United States of America
    • Uruguay
    • Virgin Iss. (British)
    • Virgin Iss. (U.S.)

    What if my country is not on the list? Please contact our dedicated Relationship Management team

  • Why can't people resident in The Netherlands open a Holding with GoldMoney?

    The Autoriteit Financiële Markten (AFM), the Netherlands financial regulator, considers that GoldMoney “offers investment objects”, which is not allowed in the Netherlands without a licence according to Section 2:55 of the Netherlands Financial Supervision Act (Wet op het financieel toezicht, Wft). GoldMoney has taken a different view and therefore has decided not to apply for a licence.

    GoldMoney is already registered to operate as a Money Service Business in Jersey, Channel Islands. We are regulated by the Jersey Financial Services Commission (JFSC), which is the main regulatory body for Jersey’s globally recognised financial services industry. We therefore comply with world standard regulation and requirements.

  • Who can certify my photographic identification and proof of residence document(s)?

    The following people can certify your original documents as true copies to send to us:

    • A lawyer or notary public (who is a member of a recognised professional body)
    • An accountant (who is a member of a recognised professional body)
    • A bank manager (who is a member of a recognised professional body)
    • A tax advisor (who is a member of a recognised professional body)
    • An embassy or consulate official of the country of issue of the identity document
    • A director of a regulated financial services business in a well-regulated jurisdiction
    • A serving police or customs officer
    • A barrister
    • A chartered legal executive
    • A dentist
    • A legal secretary – fellow or associate member of the Institute of legal Secretaries and PAs
    • A medical doctor
    • A member of the Judiciary
    • A member of Parliament
    • A paralegal – certified or qualified paralegal
    • A teacher, lecturer or university professor (with licence or certification to teach only)

    GoldMoney clients who are resident in Germany may use Postident as an alternative to certifying documents for a Full Holding.

  • Should the certification contain specific wording?

    Please provide the following instructions to your certifier:

    1. The original document must be clearly photocopied and photographs must be copied so that the facial features in the photocopy are clearly visible.

    2. Please write/stamp the following on the copy: “I certify that this is a true and correct copy of an original document in the name of [insert name of applicant]”.

    3. Where the copy is of a document containing a photograph, please write/stamp the following on the copy: “I certify that this is a true and correct copy of an original document in the name of [insert name of applicant] and a true likeness”.

    4. Sign your name below the above statement and date the certification. Either print your name, position, and any identification number below your signature or stamp each certified copy with your business stamp (if applicable).

  • What if my country of residence is not on the list?

    Please contact our dedicated Relationship Management team for further information.

  • Can I have a joint Holding with another individual?

    Yes, it is possible to add additional owners to your Holding. Please contact our dedicated Relationship Management team for further information.

  • What are 'fast-tracked' countries?

    You can open a Basic Holding entirely online if you reside in a “Fast Tracked Country”.

    “Fast Tracked Country” is a term used to refer to the following 44 countries:

    • Australia
    • Austria
    • Belgium
    • Bulgaria
    • Canada
    • Cayman Iss.
    • Cyprus (Southern)
    • Czech Rep.
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Guernsey
    • Hong Kong
    • Hungary
    • Iceland
    • Ireland
    • Isle of Man
    • Italy
    • Japan
    • Jersey
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Romania
    • Singapore
    • Slovakia (Slovak Rep.)
    • Slovenia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States of America
    • Virgin Iss. (U.S.)
  • What is Postident?

    Postident offers a convenient way to verify your identity and can be carried out at any Deutsche Post AG post office in Germany. GoldMoney clients resident in Germany can use Postident as an alternative to having copy documents certified. The Postident service is free of charge. The required coupons for this service are included in the Postident Application form.

  • What is Equifax?

    GoldMoney uses Equifax, a global supplier of information solutions for businesses, which offers online identity verification to residents of the US, UK and Canada, enabling many of our clients to open a GoldMoney Holding entirely online. For more information, visit the Equifax website.

  • I am resident of Switzerland. Why can't I store silver or platinum in the Swiss vaults?

    Swiss VAT rules that apply to the storage of silver and platinum under Swiss customs bond. Clients resident in Switzerland cannot store silver or platinum in the swiss vaults; however, can use the vault facilities that we offer in other countries to store these metals.

  • How do I close my Holding?

    If you wish to close your Holding, please send a request through the secure message system within your Holding. Please note, there is no fee to keep your Holding open.

  • How do I purchase precious metal?

    Once your Holding has been verified, you can immediately begin purchasing gold, silver, platinum and palladium by placing a buy order from within your Holding.

  • Is there a minimum or maximum order limit?

    Our Full Holdings have no minimum or maximum order amount, so you can purchase, sell, or exchange as much or as little metal as you want.

    Our Basic Holdings have no minimum order amount, but can be funded up to $150,000 (or equivalent).

  • Can I sell metal bars in my personal possession to GoldMoney?

    Yes, it is possible to sell metal bars in your personal possession to GoldMoney for storage in our vaults, subject to certain requirements. Please contact our dedicated Relationship Management teamfor further information.

  • Can I sell metal I own in GoldMoney storage back to GoldMoney?

    Yes, it is possible to sell metal bars back to GoldMoney through your Holding by completing a sell order.

  • What are “bid” and “ask” prices?

    The “bid” or “sell” is the current highest price at which GoldMoney clients can sell metal back to GoldMoney.

    The “ask” or “buy” is the current lowest price at which GoldMoney clients can buy metal from GoldMoney.

  • What is the GoldMoney Fixed Buy or Sell Price?

    This is a price fixed by GoldMoney at certain points of the day: 10am (UK time) for silver, 12pm (UK time) for gold and 2pm (UK time) for platinum and palladium.

  • What are the limits for buying and selling precious metals at a confirmed purchase rate?

    Depending on the size of an order, orders are either based on the GoldMoney Buy or Sell Prices or on the GoldMoney Fixed Sell or Buy Price. Orders within the following limits will be based on the GoldMoney Buy or Sell Price if the markets allow this. We reserve the right to change in our sole discretion the price limits outlined below.

    GoldMoney Buy and Sell limits
      Purchases/Sales Metal Exchanges *
    Gold
    Business hours:
    Overnight:
    Weekends and UK public holidays:

    2,000gg/ 1,500gg
    2,000gg/ 1,500gg
    2,000gg/ 1,500gg

    2,000gg (vault-to-vault)
    2,000gg (metal-to-metal)
    Silver
    Business hours:
    Overnight:
    Weekends and UK public holidays:

    2,000oz/ 2,000oz
    2,000oz/ 2,000oz
    2,000oz/ 2,000oz

    2,000oz (vault-to-vault)
    2,000oz (metal-to-metal)
    Platinum
    Business hours:
    Overnight:
    Weekends and UK public holidays:

    500pg/ 500pg
    500pg/ 500pg
    500pg/ 500pg

    500pg (vault-to-vault)
    250pg (metal-to-metal)
    Palladium
    Business hours:
    Overnight:
    Weekends and UK public holidays:

    500pd/ 500pd
    500pd/ 500pd
    500pd/ 500pd

    250pd

    * Please note that some metal-to-metal payments exchanges may not be possible at the GoldMoney Buy or Sell Price, due to exceeding the second metal's daily limit, and may be processes on the next GoldMoney Fixed Buy or Sell Price.

    Orders exceeding the above limits will be based on the next available GoldMoney Fixed Sell or Buy Price and must be received at least 30 minutes prior to the fixed time (see times below). Orders placed after the Friday fixed price time will be based on the Monday fixed price time.

    Times for GoldMoney Fixed Buy or Sell Price orders (on days when GoldMoney is trading)
      Order cut-off time: Price Fixed at:
    Gold 11:30am (UK time) 12:00pm (UK time)
    Silver 9:30am (UK time) 10:00am (UK time)
    Platinum 1.30pm (UK time) 2pm (UK time)
    Palladium 1.30pm (UK time) 2pm (UK time)

    You will be notified at the time you place your order whether your order is based on the GoldMoney Buy or Sell Price or on the GoldMoney Fixed Buy or Sell Price.

  • What is the quality of the precious metals?

    To ensure that all metals we hold on behalf of our clients are of the highest quality and that the bars contain the weight of metal they are said to contain, we have established a chain of integrity.

    This means that a bar from outside the chain can only be entered into the chain once we have proven that the quality of the bar is in line with our high standards. To achieve this, we use ultrasound technology or we melt down and refabricate the bar. For further details about the chain of integrity, please see our Customer Agreement.

    All bars which are available for registration and/or delivery have a purity range of 99.95 - 99.99.

  • What fees does GoldMoney charge?

    For an overview of our fees, please refer to our fees page.

  • How do I view my history statement with balances and transactions?

    The following statements are available in your Holding:

    1. End of Month Balance Summary: This statement confirms the Month End Balance of metals and currencies using month-end metal prices and foreign-exchange rates.

    2. Highest Value in a Year: This report confirms the amount and the day of the year when your Holding recorded its highest value.

    3. Monthly Statement: Includes Opening and Closing Balance Summary as well as all transactions within the month. These statements date back to January 2012.

    4. Transaction Reports: Shows all buy, sell, and metal exchanges conducted since the Holding was opened, as well as details of all fund transfers, metal payments and fees paid.

    The statements can be generated in a printer-friendly format or as PDF file.

    To access the statements and reports, select 'Statements' from your Holding Dashboard.

  • When will I receive the metal I have purchased into my Holding?

    Buy orders placed before 2:30pm (UK time) are added to your Holding usually within 2-3 business days.

    Buy orders placed after 2:30pm (UK time) are added to your Holding the next business day, usually between 3 – 5pm (UK time).

    Please be aware that large orders may take up to 3 business days to be processed.

    To view your metal purchases and transactions, select 'Statements' from your Holding Dashboard.

  • What is a goldgram?

    GoldMoney measures gold in terms of grams, called goldgrams®. One goldgram is equal in weight to one gram of gold, but goldgrams are unique because they are grams of gold that circulate for use as currency within GoldMoney. There are 31.1034 grams per troy ounce.

    A goldgram's value is set by gold's rate of exchange to a particular currency at a given moment. See our buy and sell prices for up-to-the-minute market quotes.

  • Can I trade gold and silver coins with GoldMoney?

    GoldMoney does not trade gold and silver coins. However, you have the option to take physical delivery of 100 gram and 1 kilo (1,000 gram) gold bars, and 1 kilo silver bars.

  • What does "Chain of Integrity" mean?

    To ensure that all metals we hold on behalf of our clients are of the highest quality and that the bars contain the weight of metal they are said to contain, we have established a chain of integrity.

    This means that a bar from outside the chain can only be entered into the chain once we have proven that the quality of the bar is according to our standards. To achieve this we use ultrasound technology or we melt down and refabricate the bar. For further details about the Chain of Integrity, review Clause 3 of the Customer Agreement.

  • What is an overall rate?

    The overall rate is a combination of the GoldMoney Buy or Sell Price plus any applicable fees.

    Please see our fees page for information about our fees.

  • How do I fund my Holding to pay for my precious metals?

    You can fund your Holding by arranging a funds transfer from a bank account in the name of the Holding owner. We are unable to accept cheques, cash, or debit card payments.

    You can obtain our bank details from within your Holding. You can send funds to your GoldMoney Holding by instructing your bank to make a funds transfer to us, which we will apply to your Holding, with which to purchase precious metals.

  • Can I transfer funds from a joint bank account to an individual Holding?

    We accept funds from individual and joint bank accounts for Holdings, provided the bank account owners are also the named owners of the Holding.

  • Can I use multiple bank accounts to transfer funds?

    A Basic Holding can be funded from one bank account only. However, a Full Holding enables you to fund from up to five bank accounts.

    We can only accept funds from a bank account held in the name of the Holding owner and this name must appear on the bank details of the funds transfer.

    If you own a joint Holding, we can accept funds from bank accounts in the name of one or more Holding owners and your name(s) must appear on the bank details of the funds transfer.

    If your name is not quoted on the transfer details we receive from your bank, we may need to contact you to request a bank document that confirms that the funds come from a bank account in your name. If the originating bank account is held in a name different to your Holding, your funds may be returned to the originating bank account. 

  • Can I fund my Holding from a Living Trust bank account?

    No, unfortunately we cannot accept funds from a bank account in the name of a Living Trust or a Revocable Family Trust.

  • Can I fund my Holding from a brokerage account?

    You can transfer funds to your Full Holding from a brokerage account. However, we cannot accept funds from a brokerage account to a Basic Holding. Please contact our dedicated Relationship Management team for further information.

  • How much money can I send to my Holding?

    Basic Holdings have a maximum funding limit of USD150,000 (or equivalent). Full Holdings do not have a maximum funding limit.

    If you would like to upgrade your Basic Holding to enable you to fund more than USD150,000, which you can do without charge, please contact our dedicated Relationship Management team.

  • Can I change my bank account details?

    If you own a Basic Holding, you can fund your Holding from one bank account. Once your Holding has been funded, we are unable to accept funds from another bank account unless the original bank account has been closed.

    If your bank account has been closed and you wish to change the account on the Holding, please email a closing statement from your bank confirming the closure of the account with a bank statement for the new bank account. These documents can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it..

    If you own a Full Holding, you can fund from up to five bank accounts. If you wish to change or remove one of these accounts, please contact our dedicated Relationship Management team.

  • When I withdraw funds from my Holding, how long will it take to reach my bank account?

    Requests received before 2:30pm GMT (9:30am EST) will usually be processed the same day. Any requests received after 2:30pm GMT will usually be processed the following business day. Transfers can take from 1 – 6 business days to reach your bank account, depending on the country where your bank is located.

  • How can I cancel an Add Funds request?

    Any fund transfer requests that are not completed within fifteen (15) days will be automatically cancelled and removed from the list of pending transfers in your Holding. Completed fund transfers will be removed from the list 7 days after your funds have been received. A record of the transfer will remain archived in the ‘Statements’ section of your Holding.

  • Can I take physical possession of my precious metal?

    We can arrange delivery of bars to many countries worldwide. Delivery is fully insured and we use leading transport and freight companies for the safe delivery of your precious metals. Alternatively, we can arrange for you to personally collect your bars from our vault providers, although we require a minimum of 5 business days’ notice. Delivery fees are quoted on a case by case basis.

    Please contact our dedicated Relationship Management team for further information.

  • Are there tax implications?

    GoldMoney cannot provide tax advice. We recommend that you obtain professional tax advice from a qualified professional advisor before arranging for collection or delivery of your bars.

  • What is a Registered Bar?

    A Registered Bar is a bar which is wholly owned by a single GoldMoney client. All bars which are registered to one GoldMoney client will have the same Registration ID, which you will choose when you first register the bars. Please note that registration is required in order to take physical possession of your metal by collection or physical delivery.

  • How do I register a bar and is there a fee?

    You can register Good Delivery bars at any vault at which you hold a sufficient metal balance. Small bars (100g and 1kg gold bars and 1kg silver bars) can be registered at Loomis, Switzerland. Please contact our Relationship Management team to discuss the registration of bars. An overview of the registration fees is available on our fees page.

  • What is the difference between Registered Bars and undivided metal?

    All metal stored with GoldMoney is held in allocated form. This means that you are the direct owner of the metal and you are free of any counterparty risk for either registered bars or unregistered metal.

    If you own a Registered Bar(s), you have the option of physical delivery, further extending your storage diversification options.

  • To which countries do you deliver bars?

    Small bars and GoldMoney branded bars
    We can arrange delivery of small bars and GoldMoney branded bars to certain countries, provided you have a Full Holding (clients with a Basic Holding can upgrade for free by clicking on the ‘upgrade’ link in their Holding).

    Please contact our dedicated Relationship Management Team to enquire about this service.

    Good Delivery bars
    The vault operators can arrange for shipment of Good Delivery bars from any of our vaults to anywhere in the world.

  • About the cards

    What is a ‘GoldMoney MasterCard® Prepaid’?

    The GoldMoney® MasterCard® Prepaid is a pre-paid card which is linked to your verified GoldMoney Full Holding. It is a way to use the assets within your Holding in a practical way by ‘loading’ it with funds from your Holding.

    What types of MasterCard® cards do you have available to clients?

    The GoldMoney® MasterCard® Prepaid can be requested in a variety of metals, which are available exclusively to GoldMoney clients, or plastic. Our metal cards are minted from solid gold or silver and have been meticulously hand crafted in Switzerland by distinguished artisans using proprietary techniques that maximize the metal content. The metal cards are available in 18K Gold, Silver (with gold-plating), or Silver.

    Where can I use my GoldMoney MasterCard® Prepaid?

    You can use the GoldMoney® MasterCard® Prepaid wherever MasterCard is accepted, including shops, restaurants, online, or over the telephone. Please note, however, that the metal cards cannot be used in ATM machines.

    Before using the GoldMoney MasterCard® Prepaid, you will need to ensure it has a sufficient balance.

    Are there any countries the GoldMoney® MasterCard® Prepaid is unavailable?

    Currently, we are unable to issue a GoldMoney® MasterCard® Prepaid to clients resident in any country which is determined to be a sanctioned country by, inter alia, the Office of Foreign Assets Control, the States of Jersey, the European Union, and the United Nations, including but not limited to the following countries: Afghanistan, Albania, Belarus, Central African Republic, The Democratic Republic of Congo, Côte d'Ivoire, Cuba, Dominican Republic, Ecuador, Eqypt, Eritrea, Guinea, Guyana, Haiti, India, Indonesia, Iran, Iraq, Laos, Nigeria, North Korea, Lebanon, Liberia, Libya, Myanmar, Panama, Papua New Guinea, Russia, Rwanda, Sudan, Syria, Tunisia, Uganda, Ukraine, Yemen, and Zimbabwe.

    Can I use the GoldMoney® MasterCard® Prepaid in countries where Euros, Dollars or Pound Sterling are not the local currency? If so, what exchange rate would apply? What percentage would I pay in commission?

    The Euro, Dollar and Pound Sterling GoldMoney® MasterCard® Prepaid card can be used anywhere in the world and in any currency, wherever MasterCard® is accepted, including shops, restaurants, online, or by telephone.

    Metal cards:

    If you use your metal card for a transaction in a currency other than the currency of the card, e.g. using a EUR card for a USD transaction, a 2.49% foreign exchange fee will be applied.

    Plastic cards:

    If you use your plastic card for a transaction in a currency other than the currency of the card, e.g. using a EUR card for a USD transaction, a 2.75% foreign exchange fee will be applied.

    How much credit do I have on my card?

    The GoldMoney® MasterCard® Prepaid is a prepaid card, meaning it has no credit or loan facility associated with it. This means you can only spend the funds that you have loaded onto your card within your GoldMoney Holding.

  • Applying for a card

    How do I apply for a GoldMoney® MasterCard® Prepaid?

    You can apply for your GoldMoney® MasterCard® Prepaid if you have a verified Full GoldMoney Holding. All you need to do is click on the ‘Request a GoldMoney® MasterCard® Prepaid’ link within your Holding and follow the steps.

    I have a Basic Holding; how to I apply for a Full Holding?

    If you wish to upgrade to a Full Holding, please log in to your GoldMoney Basic Holding and scroll to the end page of your Holding 'Dashboard', where you will see the link: 'You currently own a Basic Holding. If you would like to upgrade to a Full Holding, please click here.' and follow the steps. The upgrade is free and you can request an upgrade online once your Basic Holding is verified.

    Alternatively, please send a secure message from your Holding, requesting to be upgraded.

    What documents are required?

    Metal cards:
    To apply for a metal card, you will be requested to submit a scanned colour copy of your passport and a proof of residence document dated to with 90 days.

    Plastic cards:
    To apply for a plastic card, you will be requested to submit a valid photo ID document and a proof of residence document dated to with 90 days.

    Please ensure these documents are scanned in their entirely, with no parts omitted or cut off.

    What currencies are the cards offered in?

    Currently, we offer GoldMoney® MasterCard® Prepaid cards in USD, EUR and GBP.

  • What are the costs?

    How much does the GoldMoney MasterCard® Prepaid cost to order?

    ProductGBPUSDEUR
    GoldMoney® Gold MasterCard® Prepaid 200 + cost of metal 200 + cost of metal 200 + cost of metal
    GoldMoney® Silver gold-plated MasterCard® Prepaid 200 + cost of metal 200 + cost of metal 200 + cost of metal
    GoldMoney® SilverMasterCard® Prepaid 200 + cost of metal 200 + cost of metal 200 + cost of metal
    GoldMoney® Plastic MasterCard® Prepaid Free Free Free

    How many grams of metal will I be charged for each card?

    As you can see in the above table, there is a metal cost for each card. The cost will be deducted from the metal balance within your Holding corresponding to the metal of the card, based on the below amounts for each card:

    GoldMoney® Gold MasterCard® Prepaid 46g of 18k gold = 34.5g of 99.99% gold
    GoldMoney® Silver gold-plated MasterCard® Prepaid 33g or 1.06oz of silver
    GoldMoney® SilverMasterCard® Prepaid 33g or 1.06oz of silver

    Please note that if there is an insufficient amount of metal of the type of card you are applying for, the balance will be deducted from another metal type within your Holding.

    If there is no metal balance on your Holding when you apply for your card, the equivalent cost of the card will be deducted from the currency balance. The value of the metal is calculated using the GoldMoney Fixed price for gold or silver on the day you apply for your card.

    Will I get a monthly bill?

    There is no monthly bill associated with your GoldMoney® MasterCard® Prepaid as you will never 'owe' with your account.  There is no credit given.  You will be able to view all of your transactions and balances online within your Holding.

    Will I be charged interest fees?

    The GoldMoney® MasterCard® Prepaid is prepaid, meaning it has no credit or loan facility associated with it. This means you can only spend what you have loaded onto your card, so you aren't being lent anything to be charged interest on.

    Will my balance generate interest?

    You are not paid any interest on your card balance or GoldMoney Holding balance.

    Am I charged any monthly fees?

    No.

    Is there a fee to load the card?

    Yes, a 1% fee will be applied each time you load your GoldMoney® MasterCard® Prepaid.

    Is there a fee to use an ATM?

    Plastic Cards
    For each successful withdrawal of funds at an ATM, a fee of USD/GBP/EUR 2.50 will apply. Should the transaction fail, a fee of USD/GBP/EUR 0.55 will apply.

    What are the card limits?

    Plastic Card: EUR
      Daily Transaction
    Limits
    Card balance at Any
    Time
    Single Transaction Amount
    Limits
    Max. Load per Year
      Limit Frequency Maximum Minimum Maximum
    Point of Sale 20,000 10 20,000

    0 20,000 80,000
    ATM 600 5 20 500
    Load 5000 8 1 5000
    Initial Load - - 20 5000
    Plastic Card: GBP
      Daily Transaction
    Limits
    Card balance at Any
    Time
    Single Transaction Amount
    Limits
    Max. Load per Year
      Limit Frequency Maximum Minimum Maximum
    Point of Sale 20,000 10 20,000

    0 20,000 80,000
    ATM 500 5 20 400
    Load 5000 8 1 5000
    Initial Load - - 20 5000
    Plastic Card: USD
      Daily Transaction
    Limits
    Card balance at Any
    Time
    Single Transaction Amount
    Limits
    Max. Load per Year
      Limit Frequency Maximum Minimum Maximum
    Point of Sale 20,000 10 20,000

    0 20,000 80,000
    ATM 750 5 20 600
    Load 5000 8 1 5000
    Initial Load - - 20 5000
  • Delivery

    How long will it take for my card to be delivered?

    Metal cards

    If your GoldMoney® MasterCard® Prepaid application is successful, please allow 4-10 weeks for delivery. This is because the metal cards are handmade individually.

    Plastic cards

    If your GoldMoney® MasterCard® Prepaid application is successful, your plastic card will take approximately 10-14 working days to arrive.

    Is the card insured during delivery?

    Metal cards

    Each metal card is sent by insured parcel service due to the value of the card.

    Plastic cards

    Plastic cards are not insured during delivery, as the card itself has no value and will not yet have been activated.

    I requested my card online but it never arrived, what do I do?

    If your application for a card has been accepted after application through your GoldMoney Holding and, after 3-4 weeks (plastic card) or 10 weeks (metal card), it hasn't arrived, please contact our dedicated Relationship Management team.

    Can the card be delivered to my P O Box address?

    Metal cards

    Metal cards need to be signed for, so are not eligible for delivery to PO Boxes. You can request that your card be delivered to another residential address, however, such as your work or vacation home address.

    Plastic cards

    Plastic cards can be delivered to PO Box addresses or residential addresses.

  • Using your card

    How do I activate my GoldMoney® MasterCard® Prepaid?

    Metal cards:

    Please log into your GoldMoney Holding and activate your card in the card management section. Once the card is active, you can request your PIN by text message.

    Plastic cards:

    1. Login to icwd.cardportal.com by entering your Prepaid Card number or email address and the access code that you received through our email confirmation.

    2. After you enter your email or card number and your access code you will be taken to a new screen. Please enter your CVV from the back of your card and create a new 6-digit Access Code.

    3. You will then be given a 4 digit PIN number used for in-store purchases and cash withdrawal. Don't forget to make note of your PIN number and sign the back of your card.

    How can I use my GoldMoney® MasterCard® Prepaid?

    Use your GoldMoney® MasterCard® Prepaid the same way you would use a credit card or debit card. Swipe or insert the card at the point of sale and enter your card details when making purchases online. Select 'credit card' when processing your purchase.

    Can I use my GoldMoney® MasterCard® Prepaid at an ATM to withdraw cash?

    Metal cards:

    The GoldMoney® Metal MasterCard® Prepaid is not accepted at ATM locations; however, you can withdraw cash using the “Cash over the Counter” feature. This can be done at any bank branch, which offers this service. You must have your GoldMoney® Metal MasterCard® Prepaid and an identification document, such as a passport or ID card, with you.

    Please note that a fee of either EUR 5, GBP 3.50 or USD 7.50 (depending on your card currency) applies for using the “Cash over the Counter” feature.

    Plastic cards:

    You can use the plastic GoldMoney® MasterCard® Prepaid with an ATM to withdraw cash as you would with any other debit card. Please note the minimum withdrawal amount in USD/GBP/EUR 20.00. Amounts smaller than that will cause the transaction to fail.

    How can I manage/view my GoldMoney® MasterCard® Prepaid account?

    Metal cards:

    Please log into your GoldMoney Holding to check your balances and transactions.

    Plastic cards:

    To manage your Prepaid Card account online 24/7 you can login to icwd.cardportal.com and quickly check your balance, view your transaction history.

    How do I load my card?

    To load your GoldMoney® MasterCard® Prepaid, please log into your GoldMoney Holding and click the "Load My Card" button under the overview tab or click "redeem" and choose the "Redeem to my PrepaidCard" option.

    GoldMoney® MasterCard® Prepaid Limits

    Plastic cards
     EURUSDGBP
    Max. balance at any time 20,000 20,000 20,000
    Max. monthly load 20,000 20,000 20,000
    Min. load amount 20 20 20
    Max. annual load 80,000 80,000 80,000
    Max. daily load 5,000 5,000 5,000
    Daily cash withdrawl (ATM) limit 600 500 750
    Silver and Silver (gold-plated) cards
     EURUSDGBP
    Max. balance at any time 50,000 70,000 40,000
    Max. monthly load 50,000 70,000 40,000
    Min. load amount 100 100 100
    Max. annual load 100,000 140,000 80,000
    Max. daily load 5,000 5,000 5,000
    Daily cash withdrawl (ATM) limit 2,500 3,000 2,000
    Annual cash-over-the-counter limit 50,000 70,000 40,000
    Gold cards
     EURUSDGBP
    Max. balance at any time 100,000 140,000 80,000
    Max. monthly load 100,000 140,000 80,000
    Min. load amount 100 100 100
    Max. annual load 200,000 280,000 160,000
    Max. daily load 5,000 5,000 5,000
    Daily cash withdrawl (ATM) limit 5,000 7,000 4,000
    Annual cash-over-the-counter limit 100,000 140,000 80,000

    Can I increase my load/spend limits?

    Metal cards:

    You cannot increase the load/spend limits for the GoldMoney® Metal MasterCard® Prepaid cards.

    Plastic cards:

    You may increase the limits on your plastic GoldMoney® MasterCard® Prepaid by completing further KYC (Know Your Customer) compliance procedures.  Please contact our dedicated Relationship Management team to get started. You will need to provide a certified copy of documentation validating or proving source of funds (i.e. Income statement, tax receipt, inheritance proof form, bank statement, etc.)

    I have forgotten my PIN; how can I retrieve it?

    If you have forgotten your PIN, you are able to retrieve it through the card section of your GoldMoney Holding.  There is a fee for this and it will be deducted from your card’s balance.

    How do refunds work on my GoldMoney® MasterCard® Prepaid?

    Refunds on the GoldMoney® MasterCard® Prepaid would be the same as any other refund on a major credit card.  Please allow for 3-5 business days for the funds to return to your card once the refund has been issued.

    Can I redeem the funds on my card?

    Yes, you can redeem the funds on your card back to your Holding by clicking on the ‘unload’ button within the card section of your Holding.

    Is my card compatible with Apple Pay?

    Plastic and metal GoldMoney Prepaid MasterCards are not compatible with Apple Pay.

    I do not recognize a transaction on my statement, what should I do?

    Please refer to the terms and conditions for your card type for instructions. The GoldMoney Relationship Management team is on hand to assist if you wish.

  • Lost/Stolen cards

    What happens if someone gets possession of my card?

    Because the GoldMoney® MasterCard® Prepaid is pre-loaded, if someone were able to get possession of your card, and they had access to your PIN, they would only have access to your pre-loaded balance, up to the daily limit.

    We recommend always keeping your card in a safe place and never telling anyone or writing down your PIN.

    How do I report my card lost or stolen?

    Metal cards:

    If your GoldMoney® Metal MasterCard® Prepaid is lost or stolen or you suspect that your GoldMoney® Metal MasterCard® Prepaid has been used by someone else, you must tell us without undue delay either by contacting the GoldMoney Relationship Management team or calling the Lost and Stolen hotline +44(0) 20 3695 1170 (UK landline charges apply) . We will then arrange to cancel your GoldMoney® Metal MasterCard® Prepaid. If you ask us to do this, we will ask the appropriate authorities to investigate any suspected misuse of your card and they may need more information and assistance from you.

    Plastic cards:

    If you have lost your card or believe it to be stolen please login to your account at icwd.cardportal.com as soon as you can and manually block your card by clicking the ‘Lost Card’ button under the ‘My Account’ tab, or call +44(0) 844 7744 725 and follow the directions.

    Please have your Security Account Number (SAN) or Card Number ready.  Your SAN number can be found on the back of your Prepaid Card.  Note that this is not your card number, it is simply a 9 digit number that is associated with your account without revealing any sensitive information.

  • Card expiry

    How long is my GoldMoney® MasterCard® Prepaid valid for?

    Each Metal GoldMoney® MasterCard® Prepaid is valid for a period of 60 months, or 5 years. Plastic cards are valid for 3 years.

    What do I do with my card when it expires?

    Metal cards:

    For holders of metal cards, we will contact you at least twelve weeks before your card expires to ask you if you would like your card to be renewed. In case you instruct us to renew your card, we will automatically transfer the outstanding balance to a new Card. You are responsible for advising us if you do not want your card to be renewed. To do this, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.:">This email address is being protected from spambots. You need JavaScript enabled to view it..

    In case you choose to renew your card, you are liable to return your card to us using the delivery address we give you during the renewal process at your cost

    Please see section 8 of the GoldMoney® Metal MasterCard® Prepaid terms and conditions for more details.

    If you do not wish to renew your metal card, you can keep it for its metal value.

    Plastic cards:

    For owners of plastic cards, you can renew your card if you wish. Please see section 8 of the plastic card terms and conditions for more details.

    What happens if my card expires and it still has a balance?

    If the card expires and you do not wish to renew it, you can actively unload your card balance back to your GoldMoney Holding by clicking on the ‘unload’ button within the card section of your Holding.

  • Governance

    GoldMoney® Metal MasterCard® Prepaid Issuer Statement

    MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd ("WDCS") pursuant to licence by MasterCard International Inc. WDCS is authorized by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).

    Plastic GoldMoney® MasterCard® Prepaid Issuer Statement

    MasterCard is a registered trademark of MasterCard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd ("WDCS") pursuant to license by MasterCard International Inc. WDCS is authorized by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations2011 (Ref: 900051).

  • Allocated Storage

    The gold, silver, platinum and palladium that we hold for you in our vaults is allocated, meaning that the metals are contained in discrete and identifiable forms of physical bullion that meet the "Chain of Integrity Standard" established by GoldMoney and further, that these precious metals are owned by our clients, not GoldMoney, the vault, or any other party.

  • Buy price

    You can buy precious metals on the basis of the GoldMoney Buy Price which is quoted at the time of purchase and is continually updated on our website.

  • Chain of Integrity

    A "Chain of Integrity Standard" has been established by GoldMoney to mitigate the risk that a bar of gold, silver, platinum or palladium in the vault does not contain the weight of metal it is said to contain. The current GoldMoney standard provides that all forms of physical bullion in a vault must in all respects meet the London Good Delivery Standard established by the London Bullion Market Association and the London Platinum & Palladium Market.

  • Client Acceptance Policy

    GoldMoney has a Client Acceptance Policy, which asks that you provide information to establish your identity and residence. Although GoldMoney is not a bank, most of the same personal information that you need to open a bank account is required to open a GoldMoney Holding (according to the regulations in Jersey, British Channel Islands).

  • GoldMoney Fixed Sell and Buy Price

    The GoldMoney Fixed Sell and Buy Price is determined at 10am (UK time) for silver, 12pm (UK time) for gold and 2pm (UK time) for platinum and palladium on the next business day after your transaction.

  • Goldgram

    A goldgram® is the unit of account used in GoldMoney; it is a gram of gold held in safekeeping at a vault. The amount of 500 goldgrams is written as 500gg. For precision in transactions, there are 1,000 mils in a goldgram.

  • Holding

    A Holding is your account at GoldMoney, and is the record of information about the quantity of precious metals held at a vault and currencies held in Client Segregated Funds bank accounts. There are two Holding types: Basic Holdings and Full Holdings. A Basic Holding enables customers to transfer in funds from one specific bank account up to a limited amount in order to purchase metals. A Full Holding gives you unlimited access to all of GoldMoney's services.

  • Message box

    You can exchange messages with our Relationship Management Team using the secure messaging system that is accessible after logging into your Holding. In order to ensure your privacy, messages are sent through the transaction system, not by email.

  • Mil

    A mil is one thousandth of a goldgram (roughly 4 US cents), the smallest payment possible in the GoldMoney system. Each goldgram is divisible into thousandths of a gram ('mils') for precision in a transaction. Thus, 11.215gg expresses the amount of 11 goldgrams and 215 mils.

  • Non-repudiable

    A payment is non-repudiable when it is irrevocable and irreversible. Once you make a metal payment, you cannot reverse the transactions and take your metal back unless we have genuine proff of criminal activity.

  • Password

    A password is a string of letters, numbers and other characters you can choose when you create your Holding. A password must contain at least 8 alphanumeric characters, though longer passwords are recommended to yield additional security. Your password is the security device that protects your Holding from unauthorised use. Do not disclose your password to anyone, and take great care to keep it confidential.

  • Metal Payment

    A metal payment within your GoldMoney Holding is the nearly instantaneous movement of metal from one user's Holding (the payer) to another user's Holding (the payee). This exchange of metal transfers ownership of goldgrams, silver ounces, platinum grams or palladium grams (and the precise quantity of metal at the vault) from the payer to the payee. Please note that only clients who reside in Jersey, Channel Islands, may use this metal payment service.

  • Metal payment fee

    This is the fee charged by GoldMoney on each metal payment, to the person making the payment. The fee may vary depending on the size of the metal payment.

  • Registered bars

    You may choose to register your ownership of a specific gold, silver, platinum and/or palladium bar held in allocated storage at our vaults. When you record ownership of one or more specific gold, silver, platinum, and/or palladium bars in the GoldMoney system, these bars are referred to as registered gold bars, registered silver bars, registered platinum bars, and registered palladium bars respectively.

  • Sell price

    You can sell precious metals on the basis of the GoldMoney Sell Price which is quoted at the time of the sale and is continuously updated on our website.

  • Buy and Sell price limits

    We will confirm Buy and Sell price limits a purchase or selling rate (i.e., we 'lock' the price) for orders up to 2,000 goldgrams, 2,000 silver ounces, 1,000 platinum grams or 1,000 palladium grams. This limit is for each business day and, when placing an order, you are automatically notified if you exceed the limit. We may lower these limits at any time during periods of unusual market activity or high order volumes. You will be informed of any reduction in the limits when you are placing a Buy, Sell or Metal Exchange order.

  • Storage

    Storage is the safekeeping of precious metals in a vault. The metals are stored in a custody account rather than in a deposit account. This is an important distinction that is made to the underlying nature of the storage arrangement by accounting as well as in law. Therefore, ownership, title, and effective possession of the metal is retained by the user and not given to the storage institution, which performs a safekeeping service only.

  • Vault

    A vault is a precious metals repository with which GoldMoney contracts for the storage and of our clients' precious metals. The quantity of goldgrams, silver ounces, platinum grams, and palladium grams in all of our clients' Holdings is precisely equal to the total grams of gold, ounces of silver, grams of platinum, and grams of palladium in the vaults that are allocated to each of our clients.