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Technical Project Manager job profile

The Role

• Implementation of a managed service for IT Service Desk and Service Management, Infrastructure Management and Monitoring, Infrastructure Provisioning and Hosting, Network Management and End User Computing support
• Working with the managed service provider to transform office infrastructure in Jersey, London and Hong Kong: remote working solutions, desktops, email, file and print and network connectivity

Main Responsibilities

• Definition of project scope, goals, success criteria and deliverables in collaboration with senior management and stakeholders
• Ongoing review of costs, risks and benefits to ensure continued business justification
• Definition of roles and responsibilities and management of the project organisation (task allocation, reporting, escalation)
• Production, review and acceptance of project deliverables
• Management of the quality of project deliverables
• Creation and management of the project plan, identifying critical path activities and managing dependencies
• Management of the register of risks, assumptions, issues and dependencies
• Management and reporting of progress
• Detailed resource and activity planning
• Management of project change requests and development of contingency plans
• Management of project communications to team members and stakeholders
• Review and analysis of project highlight reports, identification of issues, selection of treatment approaches and management of remediation plans
• Supervision of project team members, ensuring they are motivated to take accountability for assigned activities and deliverables
• Building, developing, and growing any business relationships vital to the success of the project

Education, Skills and Experience

• Extensive technical background
• Experience of implementing technology infrastructure projects in remote working solutions, desktops, email, file and print and network connectivity
• Experience of managing a number of different software development projects simultaneously
• Experience of understanding business drivers and linking them to business and technical solutions
• An interest in the organisation’s broader aims and objectives and the ability to add value by providing IT advice across all areas of the business
• The ability to use and support the Microsoft office suite of products to create and edit documents, spread sheets, emails, project plans and presentations
• A strong understanding of AGILE, SCRUM, PRINCE2, ITIL and CMMI working practices
• Ideally computer sciences or technology related degree, but not essential if relevant prior experience

Core Personal and Interpersonal Skills

• Be a self-starter who defines and leads not follows or stops at blockers
• Possess a good sense of commercial and financial acumen
• Ability to effectively communicate technical information and risks to non-technical users
• Service related focus with the ability to empathise with the customer to understand their concerns and issues
• Ability to present ideas and information to both technical and non-technical audiences
• Ability to produce and critique technical documentation in a clear, logical and concise way- relevant to specific audience
• Have an analytical approach to problem solving
• Committed, reliable and flexible

If you are interested in this position, please fill in the application form below.

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