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Robust security measures to ensure your metal is safe

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When you are looking to store precious metals, you expect your storage partner to ensure that there are robust security measures in place.

At GoldMoney we have been setting industry standards for 10 years to ensure the safety of your metals by providing:

• High online security standards
• Independent third party audits
• Secure and insured storage

High online security standards

Online security is more important now than ever before. GoldMoney provides exceptional security when you buy gold, silver, platinum and palladium and manage your Holding online. The protection of your assets is of the utmost importance to us. That’s why we provide you with the most advanced technology available to keep your assets safe.

SMS Transfer Confirmation

GoldMoney addresses the issue of protecting customer assets by enabling customers to link their mobile phones to their Holdings. This step allows customers to validate the payments, gold bar delivery requests and fund transfers going out of their Holding on their mobile phone, before completing the authorisation of the transaction online.

Each time you request delivery of a gold bar, or transfer funds from your Holding to your bank account, you will receive an SMS to your handset with a unique PIN code and a description of the transfer. Once you have reviewed the details of the transfer you then simply enter the unique PIN code into the GoldMoney website and the transfer is complete. Without the correct PIN code, the transfer will not be processed.

If you do not wish to use this additional security feature, the PIN code is sent to your email address.

Bank Account Locking

Your Holding will contain details of your bank account(s) so that you can easily transfer out the proceeds from the sale of your precious metals. You can ‘lock’ the bank accounts which are linked to your Holding so that no further bank account details can be added. This further protects you because even if someone manages to gain access to your Holding, they are unable to send funds anywhere but to the bank accounts you have previously assigned.

Independent third party audits

GoldMoney customers can rest assured that their metal is safe and accounted for, thanks to the periodic reports provided by external third parties. Find out more about our independent third party audits.

Secure and insured storage

All of the precious metals owned by our customers are stored securely in London, Zurich and Hong Kong in specialised vaults owned and operated by VIA MAT International, one of the largest independent vaulting and secure transport companies in the world and in a Hong Kong vault owned by G4S, a leading international security firm.

VIA MAT insures the vaults against risks such as theft, so that your precious metals are thoroughly protected. VIA MAT's insurers provide coverage at an exceptionally low cost in recognition of its highly secure vaulting and transport facilities. We are pleased to pass this saving on to our customers by including insurance coverage in our competitively priced precious metals storage fees. VIA MAT's insurance agent has issued an evidence of insurance document for your inspection.

G4S insures its Hong Kong vault against risks such as theft so that your precious metals are protected. G4S's insurance agent has issued an evidence of insurance document for your inspection.

GoldMoney is responsible for ensuring that the insurance cover maintained by VIA MAT is at least equivalent to the value of all the gold VIA MAT and G4S hold on behalf of GoldMoney's customers. Find out more about our collaboration with VIA MAT and G4S. 

Clear procedure in case of bankruptcy

In the unlikely event that GoldMoney were to go out of business, standard Jersey bankruptcy procedures would be implemented. Assuming you hold an amount of metal at least equal to the standard gold, silver, platinum and/or palladium bar weight in GoldMoney, you will be able to take delivery of those bars. Additionally, you can take physical delivery of your gold in 100 gram and 1 kilo bars. The remaining metal would be sold and the cash proceeds would be transferred to you. Find out more in clause 16 (Winding-up or bankruptcy of GoldMoney) of our Customer Agreement.

Buy precious metals with us It only takes a few steps to create your Holding