Frequently Asked Questions

Details about transferring currencies and holding funds

May I transfer funds from the bank account of my Living Trust into my personal GoldMoney Holding?
As it is GoldMoney's policy not to accept third party funds transfers, we will only accept wires if ...

How can I fund my Holding?
You can fund your Holding by initiating a wire transfer from your bank account. We are unable to ...

When I 'Remove Funds' from my Holding, how long will it take before this money is received in my bank account?
It usually takes one or two business days for funds to arrive in your bank account. Requests ...

Is there a limit on how much money I can send to my Holding?
If you have a Basic Holding, you are limited to transferring in a total of US$150,000 or the ...

Can I keep different currencies with different amounts in the Customer Segregated Funds Account?
Yes, you can sell/convert metals into more than one currency in any amount you choose. You may also ...

Do you pay interest on the currency balance in my Holding?
GoldMoney does not pay any interest on Holding balances held in national currencies.

Can I transfer funds from a joint bank account to an individual Holding?
We accept funds from a joint bank account for an individual Holding provided the following ...

How do I change my bank account details?
Basic Holding: You can link one bank account to your Basic Holding. Once your Basic Holding has ...

Can I transfer funds from both individual and joint bank accounts into joint Holdings?
We accept funds from individual and joint bank accounts for joint Holdings, provided the bank ...

Can I use multiple bank accounts to transfer funds?
Individual Holdings: We can only accept funds from a bank account held in your name. Your name must ...

How can I ensure the correct currency is placed in my Holding?
Instruct your bank to send your funds in the correct currency. Some banks convert your funds into ...

How can I retrieve the wire transfer instructions after I have placed an Add Funds request?
In the Holding menu, select ‘Accounts & Transfers’ > ‘Add Funds’ to ...

My Add Funds request is not shown on my Holding. Why?
Fund transfers not completed within 15 days will be automatically cancelled and removed from the ...

How can I cancel an Add Funds request?
In the Holding menu, select ‘Accounts & Transfers’ > ‘Add Funds’ to ...