Frequently Asked Questions

Information about protecting the assets in your Holding

What is the bare minimum I must do to protect my Holding against unauthorised access?
There are three things you absolutely must do to protect your Holding: Always create a unique ...

What is the difference between preventing unauthorised access to my Holding and protecting against the unauthorised removal of funds?
Providing access to your Holding and authorising the removal of funds from your Holding are two ...

How do I change my password?
You can change your password after you have logged into your Holding by clicking the 'Security > ...

What can I do if I lose my password?
First go to our login page. Then click on the 'Request a New Password' link next to the password ...

Why am I logged out of my session with GoldMoney if I don't do anything for awhile?
This feature is implemented as a security measure to safeguard your Holding. GoldMoney limits the ...

I received an email from an address at goldmoney.com with an attachment. Should I open the attachment?
No, never download and/or open such an attachment. GoldMoney will never send email with an ...

I received an email from an address at goldmoney.com with a hyperlink (web address) embedded in the email. The email asks me to log into my Holding. Is it safe to click the hyperlink and log into my Holding?
No. GoldMoney will never, under any circumstance, send an unsolicited email asking you to login to ...