Frequently Asked Questions

Details about metal storage and safekeeping

Where are my precious metals stored?
You can store your metals with: VIA MAT – in vaults in Hong Kong, Switzerland and the UK. ...

How are the metals in GoldMoney stored?
All precious metals in GoldMoney are in allocated storage, meaning that the bars of metal are ...

What is allocated storage and why does it benefit you?
Allocated storage of precious metals is the best way to store gold, silver, platinum and palladium ...

Do VIA MAT, Brink's, Rhenus and G4S insure the precious metals they store?
Yes. VIA MAT, Brink’s, Rhenus and G4S insure all metals against risks such as theft. You can ...

Do I pay any storage fee for my precious metals?
Different metals that you own in the GoldMoney system can have different storage vault locations, ...

What does chain of integrity mean?
To ensure that all metals we hold on behalf of our customers are of the highest quality and that the ...

How can I put LBMA/LPPM gold, silver, platinum or palladium bars into GoldMoney?
Simple. Just log in to GoldMoney and then send a message to us using the secure message system. In ...

How many goldgrams are in an LBMA bar?
The complete bar list which presents each bar's gross weight, assay, fine weight and the ...

Why does GoldMoney charge storage fees in metals and not in a fixed currency amount? Doesn't this mean I have to pay more as the prices of the metals increase?
As metals increase in value the cost of insuring them also increases, which is why GoldMoney charges ...

Can I visit the vault?
GoldMoney customers who hold registered bars can inspect their metal at the vault where the bar ...

How can I view and calculate the storage fees for my metals stored with GoldMoney?
The fees to store your metals can be viewed in the Transaction Report in your Holding. Select ...

Can I exchange metals between vaults?
With GoldMoney you can easily transfer metals from one vault to another without having to sell and ...

Does GoldMoney lend metal?
GoldMoney does not lend customers’ metals to third parties, nor do the vault operators we work ...

Are US residents allowed to hold metal with GoldMoney at VIA MAT vaults?
Yes. Although VIA MAT has changed its customer acceptance policy regarding individuals with ...