Frequently Asked Questions

GoldMoney's Customer Acceptance Policy and identity verification requirements

What is the purpose of GoldMoney's Customer Acceptance Policy (CAP)?
Although GoldMoney is not a bank, most of the same personal information that you need to open a bank ...

How should I certify/notarise my documents as requested in the Customer Acceptance Policy (CAP) form?
Your documents must be certified as a true copy by an authorised individual in your jurisdiction. ...

If I already have a Full Holding, what do I need to do to create a new Holding?
To create a new Holding if you already have a Holding, first sign-up for a new Holding using the ...

How do I open an account for my children if they do not have a passport or driving licence?
If your children are under 18, please open a Holding in the names of yourself and your child. As an ...

Where do you keep CAP information I send to you?
Your information is kept at our administrative office in Jersey, British Channel Islands and will ...

What should I do to open an account for a company or trust?
All applicants wanting to open an account for a company and trust must first complete and send in an ...

What information do you collect to verify my identity (Full Holding)?
To verify your identity, we request that you provide us with: 1) A notarised/certified true copy ...

Can I send scans of my CAP documents by email?
We do not accept documents by email. If you wish to expedite the processing of your CAP documents ...

I am having trouble downloading and viewing the forms from the CAP page. What should I do?
Please make sure you have downloaded and installed the latest version of Adobe Acrobat Reader. This ...

I have sent my documents by airmail. How long will it take until my CAP documents are processed?
It can take up to two weeks for airmail from North America to reach Jersey. We generally process ...

What documents are acceptable for proof of residence?
Any of the following documents are acceptable for proof of residence: Gas/fuel oil home heating ...

What documents are acceptable for the photo ID requirement?
Any of the following documents are acceptable for the photo ID requirement: Passport National ID ...

Who can be given access to my personal information?
Your personal information will be kept strictly confidential and will not be disclosed without ...

Is GoldMoney's Customer Acceptance Policy (CAP) required for all customers?
Yes. We require that all customers - regardless of the size of their Holding - complete our CAP. ...

Who can certify my documents?
The following persons are acceptable certifiers: A lawyer or notary public who is a member of a ...

What are 'fast-tracked' countries?
You can open a Basic Holding quickly and entirely online for free if you reside in a “Fast ...

Can I add additional owners or beneficiaries to my Holding?
Yes, you may add additional owners to your Holding. You can add additional owners during the ...

Can a doctor, teacher, surgeon or pharmacist/chemist certify my passport?
We will only accept a certifier whose qualification is on our list of acceptable certifiers. Please ...

I want to open a Holding, which countries are accepted as countries of residence?
Customers resident in the 'fast-tracked' countries can get started quickly with a Basic Holding. ...

How does the CAP work?
There are three CAP levels - Limited, Basic and Full. A Limited Holding has little functionality ...

What is Postident and who can use it?
Postident offers a convenient way to verify your identity and can be carried out at any Deutsche ...

How do I open a Holding as a sole trader?
You can open an individual Holding online as a sole trader by clicking on the Free Sign Up button on ...

What happens if I sign up for a GoldMoney Holding, and then move to a country whose residents are not eligible to open Holdings? Will my Holding be closed?
You will still be able to use your GoldMoney Holding to buy and store precious metals. However, we ...

Why can't people resident in The Netherlands open a Holding with GoldMoney?
The Autoriteit Financiële Markten (AFM), the Netherlands financial regulator, is of the opinion ...

What is Residency?
Residency is deemed to be the principle place of living and is not connected with nationality. When ...

Why do you ask for information on how I have generated the funds I intend to use to purchase precious metals with GoldMoney? What details do you need?
GoldMoney, regulated by the Jersey Financial Services Commission as a Money Service Business, is ...

What is Equifax and who can use it?
Equifax, a global supplier of information solutions, empowers businesses and consumers with ...

How can I remove a Holding owner?
We require an original letter requesting us to remove a Holding owner from a joint Holding. The ...