Frequently Asked Questions

Background and general information about GoldMoney

Where is GoldMoney located?
GoldMoney's administrative base is in Jersey, British Channel Islands, and the company is regulated ...

Where is my personal data kept?
All customer records are kept safe and secure in our office and servers in Jersey, British Channel ...

What is the office address and telephone number of GoldMoney?
Our office address and telephone numbers are:               ...

What is a Holding?
Your account in GoldMoney is called a Holding, which is the record of your activity in GoldMoney and ...

How long does it take to open a GoldMoney Holding?
It only takes a few minutes to complete the online application for a GoldMoney Holding. Click the ...

What safeguards are in place to protect my metals if GoldMoney goes out of business?
If for any reason GoldMoney stops operating, you may receive your precious metals balance in form of ...

What is GoldMoney?
GoldMoney® is the best way to buy and sell gold, silver, platinum and palladium. It is easy and ...

What is a goldgram?
GoldMoney measures gold in terms of grams, called goldgrams®. One goldgram in weight is equal to ...

What fee does GoldMoney charge?
See our fees table for an overview.

What are the cost advantages of GoldMoney?
GoldMoney is the least expensive way to own gold, silver, platinum and palladium in allocated ...

How can I be assured that my precious metals are really in the vault?
There are several important checks and balances in GoldMoney that protect each customer's metal. We ...

On what software does GoldMoney operate? How can I be sure I am using a safe and reliable online transaction system?
GoldMoney uses industry-recognised software and hardware. GoldMoney was originally designed and ...

How can I be sure that GoldMoney is safe and that proper disaster recovery procedures have been put into place?
GoldMoney has implemented a Business Continuity Plan (BCP) to ensure that operations can continue ...

How can I close my Holding?
If you wish to close your Holding, please send a message request from your Holding. Please note, ...

What are your business hours? What public holidays does your Jersey office observe?
You can contact us from Monday to Friday, between 9.00 and 17.00 London time (4.00-12.00 EDT for ...

What are metal payments?
Metal payments refer to the use of goldgrams, silver ounces, platinum grams and palladium grams to ...

What happens in the event of a government gold confiscation?
GoldMoney operates in Jersey, British Channel Islands, a self-governing island located in the ...

What is the GoldMoney Laboratory?
The GoldMoney Laboratory promotes knowledge of precious metals manufacturing, processing and ...

How can I use the iPhone app?
To review your Holding balance and transactions conveniently on the go, download the app for free to ...