Frequently Asked Questions

Background and general information about GoldMoney

Where is GoldMoney located?
The GoldMoney administrative office and the computer servers that run its website are all located ...

Where is my personal data kept?
All customer records are kept safe and secure in our office and servers in Jersey, British Channel ...

What is the office address and telephone number of GoldMoney?
                        ...

What is a Holding?
Your account in GoldMoney is called a Holding, which is the record of your activity in GoldMoney and ...

How long does it take to open a GoldMoney account?
It's easy to do and only takes about 10-15 minutes to complete the online account application for a ...

If the dollar begins to drop and the price of gold begins to rise versus the dollar, does the balance in my Holding move with the price of gold?
Yes, you own goldgrams in your Holding, so the purchasing power of your goldgrams rises or falls as ...

What safeguards are in place to protect my gold and silver if GoldMoney goes out of business?
If for any reason GoldMoney stops operating, you may receive your precious metals balance in form of ...

What is GoldMoney?
GoldMoney® is the best way to buy and sell gold, silver, platinum and palladium - it is easy and ...

What is a goldgram?
GoldMoney measures gold in terms of grams, called goldgrams®. One goldgram in weight is equal to ...

What fee does GoldMoney charge?
A complete list of fees charged by GoldMoney can be found in our table of fees.

What are the cost advantages of using GoldMoney?
GoldMoney is the least expensive way to own gold, silver, platinum and palladium in allocated ...

Why should I buy precious metals through GoldMoney instead of buying coins or certificates?
Coins and bars have many disadvantages, including high costs and the time consuming searches for ...

How can I be assured that my precious metals are really in the vault?
There are several important checks and balances in GoldMoney that protect each customer's metal. We ...

On what software does GoldMoney operate? How can I be sure I am using a safe and reliable online transaction system?
GoldMoney operates using industry-recognised software and hardware. GoldMoney was originally ...

How can I be sure that GoldMoney is safe and that proper disaster recovery procedures have been put into place?
GoldMoney has implemented a Business Continuity Plan (BCP) to ensure that operations can continue ...

How can I close my Holding?
If you wish to close your Holding, please send a message request from your Holding. Please note, ...

What are the GoldMoney Relationship Management team's business hours? What public holidays does your Jersey office observe?
You can contact our Relationship Managers from Monday to Friday, between 9.00 and 17.00 London time ...

What are metal payments?
Metal payments refer to the use of goldgrams, silver ounces, platinum grams and palladium grams in ...

What happens in the event of a government gold confiscation?
GoldMoney operates in Jersey, British Channel Islands, a self-governing island located in the ...