Frequently Asked Questions
We do not accept documents by email.
If you wish to expedite the processing of your CAP documents then follow the steps exactly as indicated on our CAP page under the section titled Document Submission at the bottom of the page.
I have sent my documents by airmail. How long will it take until my CAP documents are processed?
It can take up to two weeks for airmail from North America to reach Jersey. We generally process ...
How should I certify/notarise my documents as requested in the Customer Acceptance Policy (CAP) form?
Your documents must be certified as a true copy by an authorised individual in your jurisdiction. ...
I received an email from an address at goldmoney.com with a hyperlink (web address) embedded in the email. The email asks me to log into my Holding. Is it safe to click the hyperlink and log into my Holding?
No. GoldMoney will never, under any circumstance, send an unsolicited email asking you to login to ...
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