Frequently Asked Questions
There are three things you absolutely must do to protect your Holding:
Create a Unique Password
Never reuse a password from another website, because it greatly increases the possibility of unauthorised access occurring in your GoldMoney Holding. Other websites may not protect the password you use to access them as well as GoldMoney does. By creating a unique password for your Holding, you protect against unauthorised access to your Holding if another website fails to keep your password secure.
Keep Your Password Secret
Never disclose your password to anyone because it increases the risk that your Holding may one day be accessed without your consent.
GoldMoney staff will never ask you for your password, so never disclose your password to anyone claiming to represent GoldMoney.
Finally, make sure you are really on the GoldMoney website before entering your Holding number and password on the login page. We recommend that you bookmark the login page in your browser for future access to your Holding:
Always Use a Trusted Computer to Access GoldMoney
A trusted computer is a computer that you know is safe to use. Do not use computers at cyber cafes or other public establishments as they may contain 'keyboard sniffers' or other malicious software that can record your keystrokes and therefore steal your Holding number and password.
Your trusted computer should:
If you think your computer has been compromised in any way, login to your Holding as soon as possible from another trusted computer and change your password immediately.
What is the difference between preventing unauthorised access to my Holding and protecting against the unauthorised removal of funds?
Providing access to your Holding and authorising the removal of funds from your Holding are two ...
How do I change my password?
You can change your password after you have logged into your Holding by clicking the 'Security > ...
What is GoldMoney?
GoldMoney® is the best way to buy and sell gold, silver, platinum and palladium. It is easy and ...
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