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What documents are acceptable for proof of residence?



Any of the following documents are acceptable for proof of residence:

  • Gas/fuel oil home heating bill
  • Electric bill
  • Water bill
  • Telephone bill (land lines only, no cellular phones)
  • Property tax bill
  • Bank statement (bank accounts and brokerage accounts only, no credit card bills)

Please make sure that:

  1. The document is an ORIGINAL or a CERTIFIED COPY of an original, not a photocopy or a printout from a website.
  2. The document is not more than 90 days old from the date you post it to us.
  3. Your name and residence address (i.e., street address, no PO boxes) are printed on the document.
  4. The document is clearly legible and written in the English/Western alphabet. If your documents are written in a language that uses a non-Western alphabet (e.g., Russian, Greek, Chinese, Korean, Japanese and Arabic), the original or certified copies must be sent with a fully certified translation by a professional translator. This translation should include information about the translator and their work as a translator, and their confirmation that it is an accurate translation of the original documents. The translator must sign and date the document.

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How should I certify/notarise my documents as requested in the Customer Acceptance Policy (CAP) form?
Your documents must be certified as a true copy by an authorised individual in your jurisdiction. ...


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