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Frequently Asked Questions

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How does the CAP work?



There are three CAP levels - Limited, Basic and Full. A Limited Holding has little functionality until you complete the CAP verification process. A Basic Holding enables you to transfer in funds and buy metals, but only up to a total value of US$150,000. A Full Holding gives you access to the full capabilities of GoldMoney, to buy and sell any amount of metals and to use metals to make payments.

Customers resident in any of the 44 "fast-tracked" countries can obtain the CAP level status of a Basic Holding. The advantage of a Basic Holding is that the sign up process is quick, entirely online and you can wire funds to GoldMoney from a bank account located in any of the fast tracked countries immediately after you have signed up.

To obtain the CAP level status of a Full Holding, we need to verify your identity and place of residence. The verification process can be completed entirely online for customers resident in Canada, the United States of America or the United Kingdom using our online identity verification service provided by Equifax. Customers in other countries will need to send by mail a certified photo ID and proof of residence documents to verify their identities.

Related Questions

Can I send scans of my CAP documents by email?
We do not accept documents by email. If you wish to expedite the processing of your CAP documents ...

How should I certify/notarise my documents as requested in the Customer Acceptance Policy (CAP) form?
Your documents must be certified as a true copy by an authorised individual in your jurisdiction. ...

What should I do to open an account for a company or trust?
All applicants wanting to open an account for a company and trust must first complete and send in an ...


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