Frequently Asked Questions
No. GoldMoney will never, under any circumstance, send an unsolicited email asking you to login to your Holding by clicking on an embedded link.
Criminal hackers often send out emails asking for the recipient to login to what appears to be a trusted online financial account. Although the emails appear to be sent from the financial institution, they are actually sent by the hackers themselves in a technique called 'spoofing'. Malicious hyperlinks usually direct the recipient to a site that appears to be the trusted financial institution, but is actually a website set up by a hacker for the sole purpose of stealing your personal information, including your login ID and password. If stolen, this information would give the hacker access to your account and your money.
Often, the hyperlink presented in the email looks exactly like the site for which the hacker is attempting to steal your login details. For example, it may say: 'Go to goldmoney.com to login to your Holding to verify information'. However, clicking the link will actually take you to the spoofed site run by the hacker.
GoldMoney will never send you an email with embedded hyperlinks to the login page, with the sole exception being the confirmation email that is sent to you when you first create a Holding.
I received an email from an address at goldmoney.com with an attachment. Should I open the attachment?
No, never download and/or open such an attachment. GoldMoney will never send email with an ...
I have sent my documents by airmail. How long will it take until my CAP documents are processed?
It can take up to two weeks for airmail from North America to reach Jersey. We generally process ...
What know-your-customer rules does GoldMoney use?
Although GoldMoney is not a bank, most of the same personal information that you need to open a ...
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