Frequently Asked Questions
No, never download and/or open such an attachment. GoldMoney will never send email with an attachment.
Criminal hackers often send out emails that appear to be sent from a trusted party but are actually sent from the hackers themselves (this technique is called 'spoofing'). Unfortunately, the limitations of email software make these spoof emails possible.
The attachments often contain malicious programs called 'trojans' designed to steal personal information stored on your computer or to log your keystrokes and steal passwords. If stolen, this information would give the hacker access to your GoldMoney account and your money. Attachments from a spoofed address may also contain computer viruses designed to cause havoc on your computer.
To repeat this important point, never open an attachment sent to you from any email addressed from goldmoney.com. Immediately delete the attachment if downloaded onto your computer.
What know-your-customer rules does GoldMoney use?
Although GoldMoney is not a bank, most of the same personal information that you need to open a ...
I received an email from an address at goldmoney.com with a hyperlink (web address) embedded in the email. The email asks me to log into my Holding. Is it safe to click the hyperlink and log into my Holding?
No. GoldMoney will never, under any circumstance, send an unsolicited email asking you to login to ...
I have sent my documents by airmail. How long will it take until my CAP documents are processed?
It can take up to two weeks for airmail from North America to reach Jersey. We generally process ...
About GoldMoney (19)
Buying and Selling (21)
Metal Storage (14)