Frequently Asked Questions
GoldMoney has implemented a Business Continuity Plan (BCP) to ensure that operations can continue without significant interruption to customers in the event of a disaster. A 'Disaster Event' is any risk event that significantly impairs the ability of GoldMoney to operate at its primary facilities in Jersey, British Channel Islands with its primary personnel. The BCP is reviewed, tested and updated annually to ensure the business can handle disruptions while minimizing downtime to customers. The BCP covers key aspects of GoldMoney's business such as the information technology (IT) infrastructure, operations and customer service.
GoldMoney's IT systems are located at its primary data centre in Jersey, British Channel Islands, and includes the website, transaction processing systems and the databases of transaction history and other customer records. Crucial data is backed up on a transaction-by-transaction basis to a geographically remote location where GoldMoney maintains its secondary data centre. These backups are then written to tape and stored in a secure location. All backed up data is encrypted before being transmitted or written to tape. Only designated members of GoldMoney operations staff hold the decryption keys.
In the event of a catastrophic failure at the primary data centre, GoldMoney IT staff are trained and prepared to restore service to customers at the secondary data centre, which has sufficient equipment in place to replace the missing systems at its primary data centre. GoldMoney's IT staff are located in geographically diverse locations.
GoldMoney's operations and customer service teams can be recovered to a separate location within Jersey. The secondary site is equipped with computer and communication facilities required to support operations with minimal disruption. Each member of the operations team has an appointed alternate for the purpose of maintaining continuity in executing customer orders, bank transactions and vault operations.
So how do I know that my precious metals are safe?
To ensure that your metals are safe and secure, GoldMoney works closely with independent service ...
Is there a counterparty risk with GoldMoney?
GoldMoney customers are free from counterparty risk. With GoldMoney you do have ownership of your ...
What does 'spot price' mean?
This refers to the price paid for an asset when the exchange of goods and money between buyer and ...
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