Frequently Asked Questions
Basic Holding: You can link one bank account to your Basic Holding. Once your Basic Holding has been funded, we are unable to change the bank wire details with the exception that the existing bank account has been closed. If so, kindly send a message from your Holding confirming the latter and the new bank account details. Please note that we also require a closing statement or letter from your bank for the closed bank account and a bank statement or blank cheque for the new bank account which can be sent to firstname.lastname@example.org. For unfunded Holdings, kindly inform us of the changes and we will then amend the details on your behalf. Please be advised that we also may require an additional bank document.
Full Holding: You can link up to 5 bank accounts to your Full Holding. You can either delete existing bank account details or simply add another bank account to your Full Holding. To do so, select Accounts & Transfers > My Bank Accounts from the menu in your Holding. Once the details have been entered, they can not be amended.
Can I transfer funds from a joint bank account to an individual Holding?
We accept funds from a joint bank account for an individual Holding provided the following ...
May I transfer funds from the bank account of my Living Trust into my personal GoldMoney Holding?
As it is GoldMoney's policy not to accept third party funds transfers, we will only accept wires if ...
How do I change my password?
You can change your password after you have logged into your Holding by clicking the 'Security > ...
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