Frequently Asked Questions
With GoldMoney you can easily transfer metals from one vault to another without having to sell and re-purchase your metals. Simply select “Buy & Sell Exchanges” and “Metal-to-Metal” from the menu in your Holding, and follow the steps to place an order. Our Exchange Metals & Currencies page provides further information on this service. Details about the different vault operators we use to store metals on behalf of our customers can be found at our Store Gold, Silver, Platinum and Palladium page. You will also find a calculator on that page, which allows you to calculate your purchase and storage cost.
Where are my precious metals stored?
You can store your metals with: VIA MAT – in vaults in Hong Kong, Switzerland and the UK. ...
At which vaults can I register bars?
An overview of the registration options can be found at our Bar Delivery & Registration page.
How can I be assured that my precious metals are really in the vault?
There are several important checks and balances in GoldMoney that protect each customer's metal. We ...
About GoldMoney (19)
Buying and Selling (21)
Metal Storage (14)
Transfers and Funds (14)