FAQs

 

Bar Delivery and Registration

  • At which vaults can I register bars?

    You can register Good Delivery bars at any vault at which you hold a sufficient metal balance. Small bars (100 gram and 1 kilo gold bars, and 1 kilo silver bars) can be registered at VIA MAT Switzerland. Registration is a prerequisite for taking delivery of your metal.
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  • Can I collect my bar(s) from the vaults?

    You can collect registered small bars and registered Good Delivery bars in person from all vaults where the bars are available for storage – except VIA MAT UK and Brink’s Canada. For a quote, send us a message from your Holding confirming the serial number(s) of your registered bar(s) and we will be back in touch.
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  • Can I take delivery of 1,000 oz silver bars as well?

    Yes, we can arrange delivery of any number of 1,000oz silver bars.

    As with gold bars, VIA MAT, Malca-Amit, Brink's and G4S can ship silver bars from any of the vaults in Canada, Hong Kong, Singapore, Switzerland or the UK to anywhere in the world. They will also complete any customs forms that may be required, but you are responsible for payment of customs duties and other costs such as sales tax or VAT, if applicable. GoldMoney will confirm and collect all shipping costs from you before providing your shipping instructions to the vault provider. This fee will be reimbursed by deducting it from the final delivery invoice. Please contact our Relationship Management team to arrange for delivery.

    You may also arrange to pickup any number of silver bars in person from the vault where the bars are stored or from a secure location nearby. Note, a fee applies for this service. Further, the collection service is not available at the vaults operated by Brink’s Canada and VIA MAT UK.

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  • Can I visit the vault?

    GoldMoney customers who hold registered bars can inspect their metal at the vault where the bar is stored.

    Send us a message from your Holding if you are interested in inspecting your registered bars. Please note this service is not available for bars stored at VIA MAT UK and Brink’s Canada.

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  • Do you take bars back?

    GoldMoney branded bars

    We can take GoldMoney branded bars back and reimburse your Holding with an equivalent amount of gold. The bar(s) must be in good condition and show no signs of tampering. A 2% fee will be charged for each returned bar.

    Good Delivery bars

    We will consider taking Good Delivery bar(s) back on a case-by-case basis depending on quantity, refiner, condition and current storage location. Send us a message from your Holding and we will be back in touch.

    Small bars

    Unfortunately we are unable to accept small bars back into storage with GoldMoney.

    For more information about the bars above and registration and delivery options, see our Delivery page.

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  • How are the GoldMoney branded bars shipped when I request delivery to my home address?

    Customers resident in the United Kingdom who request shipment of GoldMoney branded bars will receive them at their home by insured shipping with Royal Mail. A reference number is provided once the bars have been shipped, enabling you to track the progress of the shipment by clicking on the tracking link next to your order from our website.

    Customers resident in the 20 other countries to which GoldMoney branded bars can be shipped will receive them at their home by insured shipping through TNT or another comparable carrier. A tracking number will be provided once the bars have been shipped.
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  • How are the storage fees paid for registered bars?

    The storage fee for registered bars is the same as for undivided metal and will be deducted from your Holding balance on a monthly basis. You are responsible to ensure you hold sufficient undivided metal or currency in your Holding to cover the fee obligations. If the Holding balance is insufficient, we are required to de-register your smallest bar, and we will deduct the storage fee from the undivided metal balance that will be credited to your Holding as result of the de-registration. GoldMoney reserves the right to de-register and deduct the storage fee retrospectively from the date of registration.
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  • How can I de-register a bar?

    To de-register a bar, which is free of charge, login to your Holding and select 'Bar Delivery & Registration > Bar Registration'. Select the bar type at the top of the Bar Registration page. For small bars, tick the bullet point ‘De-register bars’, enter the number of bars and click on continue. For Good Delivery bars click on the link ‘De-register’ in the right column of the registered bars list.
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  • How do I take delivery of one or more 400oz gold bars?

    To get started, login to your GoldMoney Holding and register one or more 400oz gold bars.

    VIA MAT, Malca-Amit, Brink's, Rhenus and G4S can arrange for shipment of gold bars from any of our vaults to anywhere in the world. They will also complete any customs forms that may be required, but you are responsible for payment of customs duties and any other costs such as sales tax or VAT. GoldMoney will confirm and collect all shipping costs from you before providing your shipping instructions to the vault provider.

    We would also be happy to arrange for you to personally collect your metal bars from the vault where they are stored or from a secure location nearby. Note, a fee applies for this service. Further, the collection service is not available at the vault operated by Brink’s in Canada.

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  • To which countries do you deliver bars?

    Small bars and GoldMoney branded bars

    We can arrange delivery of small bars and GoldMoney branded bars to the following 21 countries, provided you have a Full Holding (customers with a Basic Holding can upgrade for free by clicking on the ‘upgrade’ link in their Holding):

    • Austria
    • Belgium
    • Canada
    • Czech Rep.
    • Denmark
    • France
    • Germany
    • Guernsey
    • Isle of Man
    • Ireland
    • Italy
    • Jersey
    • Luxembourg
    • The Netherlands
    • Norway
    • Portugal
    • Spain
    • Switzerland
    • Sweden
    • United Kingdom
    • United States of America

    If you do not live in one of the above countries but wish to take possession of small bars, we can arrange collection from the vault or refiner (for GoldMoney branded bars only). Alternatively, we will review your delivery wishes on an individual basis to assess whether we can accommodate your request (this option is not available for GoldMoney branded bars).

    Good Delivery bars

    The vault operators can arrange for shipment of Good Delivery bars from any of our vaults to anywhere in the world.

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  • What are the fees for bar delivery?

    Fees will depend on location and bar type. For a quote, send us a message from your Holding confirming the serial number(s) of your registered bar(s) and we will be back in touch. Note that you are responsible for paying any customs duties or taxes that may arise from delivery of your metal.

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  • What are the fees to register bars?

    An overview of the Registration Fees can be found at the Fees page.
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  • What customs duties or taxes apply for delivery or collection?

    You are responsible for payment of customs duties and other taxes such as VAT that may apply when requesting delivery or collecting bars from the vault. View sections 2.B.iii and 8.H of our Customer Agreement for further details.
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  • What is a bar registration ID?

    When you register bars with GoldMoney for the first time, you are requested to enter a Registration ID. All of your registered bars will have the same Registration ID. The ID can have maximum 25 alphanumeric characters and there is only one ID per Holding. Do not use personal information as ID, such as your name, unless you are willing to disclose it publicly since the Registration ID will be displayed on the public bar lists that are available to all verified customers in their Holding. To view the bar lists select 'Bar Delivery & Registration > Bar Lists' from the menu in your Holding.
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  • What is the difference between Registered Bars and Undivided Metal?

    All metal stored with GoldMoney is held in allocated form. This means that you are the direct owner of your metal and you are free of counterparty risk for either registered bars or undivided metal.

    Registered bars do however give you the option of physical delivery, which extends your storage diversification options.

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  • What is the fineness/purity of the bars?

    All bars available for registration and/or delivery are in a purity range of 99.95-99.99.
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  • What is the quality of the small bars?

    All registered small bars are newly fabricated cast bars by LBMA-approved refiners.
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  • Why do some bars have a Registration ID and some not (on the bar lists)?

    A bar with a Registration ID is wholly owned by one GoldMoney customer (or customers, in the case of Joint Holdings). A Good Delivery bar without an ID is either undivided customer metal – meaning ownership is split between more than one customer – or is part of GoldMoney’s inventory.
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