Frequently Asked Questions
The following persons are acceptable certifiers:
GoldMoney customers resident in Germany can use Postident as an alternative to certifying documents for a Full Holding.
How should I certify/notarise my documents as requested in the Customer Acceptance Policy (CAP) form?
Your documents must be certified as a true copy by an authorised individual in your jurisdiction. ...
I have sent my documents by airmail. How long will it take until my CAP documents are processed?
It can take up to two weeks for airmail from North America to reach Jersey. We generally process ...
Can I send scans of my CAP documents by email?
We do not accept documents by email. If you wish to expedite the processing of your CAP documents ...
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