(CAP) Customer Acceptance Policy

 

Quick, online sign-up process for residents of 'fast-tracked' countries

Customers resident in the 44 'fast-tracked' countries listed below can get started quickly with metal purchases thanks to our fast-buying process. It takes only a few minutes to establish the Holding online and the Holding can be funded immediately to purchase metal.

The verification documents (scanned copies of photo ID and a bank document) are to be uploaded within 15 days of funding the Holding. Once the Holding is verified, customers can upgrade to a Full Holding for free. An overview of the Holding types and services can be found in the table below.

If the required documents are not provided within 15 days after the Holding was funded, we are required to return the funds and therefore may need to sell any metal held. Trading profits will be foregone and trading losses may be incurred. An administration fee applies for the unwind process and the Holding will be closed.

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Cayman Iss.
  • Cyprus (Southern)
  • Czech Rep.
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Italy
  • Japan
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia (Slovak Rep.)
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States of America
  • Virgin Iss. (U.S.)

 

Residents in other countries - CAP for Full Holdings

Residents in other countries can also open their Holding online. The Holding can be funded after the verification process is completed. The required documents are to be submitted by postal mail to our office. This also applies to customers in fast-tracked countries who upgrade their Basic Holding. Canadian, US & UK residents can complete the CAP for a Full Holding online using the identity verification service provided by Equifax. Residents of Germany can use Postident. We will contact you after receiving your documents.

 

Corporate Customers

Please follow the links for information about CAP for Corporate Customers. More information about the CAP can be found in our CAP FAQ.

GoldMoney Holding types

 

BASIC HOLDING

FULL HOLDING

Buy/Sell Metal

Yes

 

Yes

 

Metal-to-Metal Exchanges

Yes

 

Yes

 

Bar Registration

Yes

 

Yes

 

Bar Collection, Inspection & Delivery

No

 

Yes

 

Multiple Linked Bank Accounts

No (one bank account located in any of the 'fast-tracked' countries)

 

Yes

 

Maximum Funding Value *

USD 150,000 or equivalent

 

Unlimited

 

Required documents

Enter your personal details during online Holding sign-up and upload documents within 15 days after funding:

  • Scanned image of bank statement or void cheque
  • Scanned image or screenshot of photo ID (passport, national ID or driving licence)

 

Enter your personal details during online Holding sign up for a Full Holding and post the following to us:

  • Certified copy of photo ID (passport, national ID or driving licence)
  • Original or certificed copy of proof of residence document
  • Contact information and certifier's details

US, Canadian and UK residents can use the online verification service Equifax and are not required to submit documents by postal mail. 

Additional verification of your identity and source of funds may be required depending on your circumstances and Holding value.

  

* maximum amount of funds that may be transferred in from your bank account over the lifetime of your Basic Holding