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Our Customer Support team is committed to promptly answering your questions. We recommend that you first browse through our Frequently Asked Questions section as it is the quickest way to receive an answer to the most frequently asked questions.

Q&A HIGHLIGHT

For your convenience we have made the most current customer queries and answers available below.

How can I be assured that my precious metals are really in the vault?

Answer: There are several important checks and balances in GoldMoney that protect each customer's metal. We work closely with our partners to ensure that GoldMoney's transaction and accounting system is reliable and secure, and that all the metal is stored safely for our customers. Read more >

Where are my precious metals stored?

Answer: VIA MAT stores the bars in secure precious metals vaults that it owns and operates in London, Zurich and Hong Kong. Read more >

Is there a limit on how much money I can send to my Holding?

Answer: If you have a Basic Holding, you are limited to transferring in a total of US$150,000 or the equivalent amount in any of the other currencies we accept. Read more >

ALREADY A CUSTOMER?

Just sign in to your Holding and use the secure message system to contact one of our Relationship Managers. In addition to the formally supported languages English and German, some of our staff also speak French, Spanish and Dutch.

Two of our GoldMoney Customer Relationship Managers

SEND US A MESSAGE

You can also complete the form below to send a message to a GoldMoney Relationship Manager. A response will usually be emailed to you within one business day.

Supported languages: English, German

Upon clicking Send, this message will be sent to GoldMoney. Please note that GoldMoney will reply to the email address you provide above. Because email messages are not secure, do not use this form to ask or to disclose any confidential information. Instead, please login to your Holding and send a message to us through our secure internal message system.

CONTACT DETAILS

Supported languages:
English, German

Jersey Office Address (view map)
Net Transactions Limited
1st Floor
32 Commercial Street
St Helier, Jersey
JE2 3RU
British Channel Islands (UK)
more info

Tel: +44-1534-633-933
Fax: +44-1534-633-901

Monday to Friday from 9:00 a.m. to 5:00 p.m. London time (4 a.m. to Noon Eastern time in North America).

See this link for details about public holidays observed by our Jersey office.

You can also find us at these upcoming events:

Find more gold and silver events >

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	Messages received before 4.30 p.m. London time will generally be answered the same day. Messages received outside of Customer Support hours will be answered the next business day.