Contact Us | Relationship Management

Call us Monday to Friday, 9-17h (GMT)
1-855-583-GOLD (4653) USA & CA
+44-1534-633-933 UK & Int.

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Our Customer Support team is committed to promptly answering your questions. We recommend that you first browse through our Frequently Asked Questions section as it is the quickest way to receive an answer to the most frequently asked questions.

GoldMoney is dedicated to providing the highest level of customer service. If you require assistance please chat with us by clicking the button above or use one of the below options:

INSTANT ANSWERS

Type your question below in English and get an instant answer

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ALREADY A CUSTOMER?

Just sign in to your Holding and use the secure message system to contact one of our Relationship Managers. In addition to the formally supported languages English and German, some of our staff also speak French, Spanish and Dutch.

Two of our GoldMoney Customer Relationship Managers

SEND US A MESSAGE

You can also complete the form below to send a message to a GoldMoney Relationship Manager. A response will usually be emailed to you within one business day.

Supported languages: English, German

Upon clicking Send, this message will be sent to GoldMoney. Please note that GoldMoney will reply to the email address you provide above. Because email messages are not secure, do not use this form to ask or to disclose any confidential information. Instead, please login to your Holding and send a message to us through our secure internal message system.

CONTACT DETAILS

Supported languages:
English, German

Jersey Office Address (view map)
Net Transactions Limited
1st Floor
32 Commercial Street
St Helier, Jersey
JE2 3RU
British Channel Islands (UK)
more info

USA and Canada Toll-Free
1-855-583-GOLD (4653)
UK and International
+44-1534-633-933
Fax
+44-1534-633-901
Office hours: Mon to Fri, 9:00-17:00 (GMT+1), 4:00-12:00 (EDT)

See this link for details about public holidays observed by our Jersey office.

You can also find us at these upcoming events:

Is the Bull Market In Gold Over?
20-May-2013
Royal Yacht Hotel, Jersey

Find more gold and silver events >

How do you prefer to be contacted?	By email By telephone
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	Messages received before 4.30 p.m. London time will generally be answered the same day. Messages received outside of Customer Support hours will be answered the next business day.